ITIL® Intermediate Service Transition (ST) Training

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ITIL® Intermediate Service Transition training imparts knowledge and skills required to understand the processes and techniques involved in the service transition phase of service lifecycle. The scenario-based training from the expert will provide insight on how to handle and execute the activities in service transition. The trainees will get to learn how to underpin the decisions taken during the early stages including, service strategy and service operation phases. Applying the right approach, can help the individuals and the organizations to manage the changes in IT service, get aligned with business strategy, and meet the users requirements.

Upon the completion of the training you will be competent in the following:

  • Understand the purpose, scope, and objective of the service transition
  • Identify the best practices to be followed and measure their effectiveness to ensure the efficiency of service transition
  • Determine how it integrates with the other phases of the service lifecycle
  • Manage the commitment and communication aspects of service transition among the employees, organizational, and stakeholder
  • Define the technical and application management functions interface with service transition
Target audience

The professionals involved in the following service management processes can get best out of this training:

  • Change management
  • Configuration management
  • Release management
  • Knowledge management
  • Service evaluation and quality assurance
  • Service validation and testing
Prerequisites
  • While there is no formal prerequisite for this training, however candidates with a strong interest in Service Transition phase of Service Lifecycle module are the ideal participants for this course.
  • For writing the ITIL® Service Transition Certification exam the candidate must have 2 to 4 years of working experience and hold ITIL® v3 Foundation level certificate.
Exams

ITIL® Service Transition Certification

1. Introduction to Service Transition

  • The purpose and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages

2. Service transition principles

  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition

3. Managing people through service transitions

  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyze stakeholders and monitor changes in stakeholder commitment

4. Organizing for Service Transition

  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including programs, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
  • Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
  • Why service transition needs service design and service operation, what it uses from them and how

5. Technology Considerations

  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

6. Implementing and improving service transition

  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment

7. Challenges, critical success factors and risks

  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

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