Top 45 Microsoft Dynamics CRM Interview Questions and Answers in 2022

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If you’re seeking for MS dynamics CRM Interview Questions and answers, you are at right place. There are lots of opportunities from many reputed companies across the world. According to research Microsoft Dynamics CRM has a market share of about 9.9%. So, you still have chance to move ahead in your career in MS Dynamics CRM. Multisoft Systems offers advanced Microsoft Dynamics CRM Interview Questions that helps you in cracking your interview & acquire dream career.

  1. What Are The Different Types Of Solutions In Dynamics CRM?

Types of Dynamics CRM solutions:

  1. What Is The Difference Between Remove And Delete Buttons On Solution?

Remove button: It releases the components from the solution

Delete button: It removes the component from CRM system.

  1. What Are All The Steps To Create A Solution?

Steps to create a solution:

  • Navigate to Settings – Solutions
  • Click on New
  • Fill the required fields like Name, version. Select the Publisher record.
  1. Can We Hide Tab In MS Dynamic CRM Form Using Javascript? How?

Yes we can hide by using following line of code:


  1. How To Join Two Table Using Query Expression?

You can join two table using Linked entity. You should always try to reduce the number of SWS calls that we make in the database. Often during code review it is explored that the number of Microsoft CRM web-service could have been reduced by making use of the Linked-entity concept. So we should always look for the opportunity to reduce the effort.

  1. What Is Plug-in?

A plug-in is a custom business logic which functions for assimilating Microsoft dynamics CRM 2011 with Microsoft dynamics CRM online. This integrating is to modify the standard behavior of the platform.

  1. What Is The Difference Between Dialogs And Workflow?

Dialogs: It refers to synchronous processes which require user input, a wizard like interface.

Workflow: It refers to asynchronous process which requires no user input and it is a background process

  1. What Is Workflow?

Workflow includes the automation of business processes from one party to another whose actions are as per the set of rules.

  1. What Is E-mail Router In Microsoft Dynamics CRM?

E-mail router forms the software component which creates a line between the Organization’s messaging system and the Microsoft dynamics CRM deployment

  1. Do All Attribute Data Types Support To Restrict All Permissions With Field Level Security?

No, there are a few additional rules that apply to certain attribute data types.

  • Boolean attributes can be secured for create and update operations but not for read.
  • Option set attributes can be secured for create, update, and read when a default value is unspecified.
  1. How Do Secured Fields Behave For Offline Synchronization?

Only the secured field values that you have access to repeat into the offline database. If you don’t have access to the data, it is not saved offline.

  1. How Do Secured Fields Behave For Filtered Views?

Filtered views will not return data for the secured fields if the calling user does not have authorization for the fields. When no field security is applied for any of the view’s attributes, the filtered views return complete data.

  1. What Is the Max Chars Limit for “multiline Textbox”?

The Max Chars limit For “Multiline textbox” is 1048576

  1. What Are The Different Data Types We Have In CRM?

Different Data Types are:

  • Single line of text
  • Multiple lines of text
  • Date and Time
  • Currency
  • Decimal Number
  • Whole Number
  • Floating Point Number
  • Two Options
  • Option set
  • Image
  • Lookup
  1. Where Can We Set The Default Module And Entity To Get On Opening CRM?
  • Click on settings Icon at top right corner of the CRM instance
  • Select Options
  • Under General tab, select Default pane and Default Tab
  1. Where to Do the User Related (personal) Settings?

  • Click on settings Icon at top right corner of the CRM instance
  • Select Options
  • Here, user can update general settings like default module, #records per grid view, tmezon, currency, email settings, format settings, synchronization settings, email templates and etc.
  1. Where to Change the #of Records Count Limit That Displaying In Entity Grid View?
  • Click on settings Icon at top right corner of the CRM instance.
  • Select Options.
  • Under General tab, select the value for Records per page (25, 50, 75, 100 and 250).
  1. What Are The Permission We Can Restrict On Specific Field With Field Level Security?

Below are the security permission that we can restrict the users on individual fields:

  • Read
  • Create
  • Update
  1. What Are The High Level Steps To Enable Field Level Security?
  • Enable field-level security for an attribute.
  • Associate users or teams with the profile.
  • Create a field-level security profile.
  • Add specific field permissions, such as Create, Update or Read for a specific attribute to the profile.
  1. What Will Happen If A Field Is Enabled For Field Level Security?

It will automatically be added to all Field Level security roles with Read, Create and Update all set to No.

  1. What A Field Level Security Profile Contains In CRM?

Field level security profile contains all the fields from all entities which are allowed for field level security.

  1. What Is Meant By Managed Properties?

We can’t customize Managed solution components. Users can customize these Managed solution components by using Managed properties of Managed solutions 

  1. What Is Managed Solution?

Managed solution is a kind of complete package that we can distribute to others to install in their CRM organizations.


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