Important Features of Microsoft Dynamics CRM 2013

Microsoft Dynamics CRM (Customer Relationship Management), the software package tailored by Microsoft to manage customer database of ERP. Marketing, Sales and Service are the main highlights of the software; the software has .NET based framework and it can be customized. The software is developed with the business aspect, some of the important features of the software:

Simple Navigation Option: the navigation option in Microsoft Dynamics CRM 2013 is arched rather than in the ribbon form. The command options are more relevant.

Flat user Interface: there is no pop-up window in this interface, if there is a need to go back, just have to use the back button or click on the button and command of the navigation area from the top of the tool.

Business Process Concept:  the business process concept of the software is quite straightforward; the organization now can develop process for any entity simultaneously various processes can be created for the same record type.


Quick Create Form: there is a button in the top right corner of the page ’Quick Create Form’; this allows the users to fill a subgroup of the area needed to create a record.

Convenient Business Logic: this software has portable business logic; it is a wizard which approves to develop the logical functions of the form. It includes hide and show field, show the message, enable field, etc.

Automate Workflow on Real time Basis: the software has the ability to automate and process the workflow live and instantly. Activities like: creating activities and creating a record without slowing down the user search.

All above mentioned aspects and a lot more topics are covered by the trainer in a Microsoft Dynamics CRM 2013 Training session. The Microsoft Dynamics CRM 2013 Sales Management Training basically focuses on the benefits of the software perspective to Customer Relationship Management interface as well as enhancing the marketing strategy skill for the organization.


Add a Comment

Your email address will not be published. Required fields are marked *