MB-220 Microsoft Dynamics 365 Marketing Training

Module 1: Configure Dynamics 365 Marketing

• Set up and manage Dynamics 365 Marketing
• Configure marketing settings 

Module 2: Manage segments and lists 

• Create and manage segments
• Create and manage subscription centers and lists 

Module 3: Manage marketing forms and pages

• Manage forms
• Manage marketing pages

Module 4: Manage leads, accounts, and contacts 

• Create and manage leads
• Manage accounts and contacts 

Module 5: Manage marketing emails and customer journeys 

• Create marketing emails
• Create customer journeys 

Module 6: Manage events 

• Create an event
• Create a webinar event
• Promote and manage events 

Module 7: Create surveys with Dynamics 365 Customer Voice 

• Create a survey project
• Create surveys with Dynamics 365 Customer Voice
• Send Dynamics 365 Customer Voice surveys 

Module 8: Analyze insights in Dynamics 365 Marketing 

• Evaluate marketing initiatives with analytics