ServiceNow PPM Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Instructor-led Training Live Online Classes

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ServiceNow PPM Training Course Overview

Enrol for ServiceNow PPM Training Certification Online Course from Multisoft Systems and learn how to proficiently plan, execute and manage all work from a single location. Learn from Multisoft’s global subject matter experts and earn a globally recognized training certificate. Avail one-on-one and corporate trainings; lifetime e-learning access and after training support.

Designed for IT professionals, project managers, software developers and aspirants who want to learn ServiceNow PPM, ServiceNow PPM Training Certification Online Course imparts knowledge on all the aspects of ServiceNow PPM. ServiceNow PPM (Project Portfolio Management) offers a single platform to users to efficiently plan and execute all types of work. In simple words, PPM from Service enables defining, planning, tracking, and managing all work and monitoring project expectations, KPIs and status from one location. This course consists of 11 modules that covers topics such as introduction to ServiceNow PPM, Agile and Waterfall Models, Demand and Innovation Management through ServiceNow PPM, Portfolio Management, Program Management, Project Management, Resource Management, Multicurrency in the Project Management, Agile 2.0 and Test Management 2.0 with ServiceNow PPM, Rate Model and Domain Separation in the Project Portfolio Management.

Multisoft System’s ServiceNow PPM Training Certification Online Course will help you obtain clear understanding of all the aspects and capabilities of ServiceNow PPM platform. With Multisoft, you also get the opportunity to learn from global subject matter experts and avail several benefits like, lifetime e-learning access, recorded training session videos and after training support. Participants will receive one-on-one /corporate instructor led training sessions for this course. After successful completion of the program, participants are awarded with a globally recognized training completion certificate.

ServiceNow PPM Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Instructor Led training
  • Course Completion Certificate
  • Learn from Industry Experts
  • 24x7 After Training Support
Target Audience
  • No prerequisites
  • knowledge of Html, CSS, Javascript, Angular, and ITIL framework is highly recommended
ServiceNow PPM Course Certification
  • Multisoft Systems provides a training certification after successful completion of ServiceNow PPM Training Certification Online Course.

ServiceNow PPM Training Course Content

Module 1: Overview of ServiceNow PPM

  • Introduction to ServiceNow PPM
  • Install and Activate ServiceNow PPM
  • Budget and Currencies reference rates
  • Associated lists added for Financials
  • Business Stakeholder role for the PPM
  • PPM Analytics and Reporting Solutions
  • PMO Dashboard and Timesheet Dashboard

Module 2: Agile and Waterfall Models

  • Creating and Managing Agile and Waterfall Models

Module 3: Demand and Innovation Management through ServiceNow PPM

  • Handle Demands through ServiceNow PPM 
  • Innovation Management through ServiceNow PPM
  • Module 4: Portfolio Management
  • Creating the Portfolio Open and Portfolio Status
  • List Portfolio and Workbench Portfolio Manager
  • Dashboard

Module 5: Program Management

  • Creating a Program for managing the projects
  • Demand Program and Workbench Program Manager
  • Dashboard

Module 6: Project Management

  • Project Management Fundamentals
  • Properties in Project Management
  • Defining the Project
  • Project Workspace
  • Modify the planned starting date of the project
  • Recalculate costs of all the resource plans in Project Templates
  • External Dependencies
  • Project tasks
  • Composite Fields
  • Starting and Updating the Project
  • Planning the Console
  • Project export and import
  • Project reporting and closing

Module 7: Resource Management

  • Resource Management properties and process
  • Resource Plans
  • Creating requested allocation for the resource plan
  • Introduction to Capacity Planning
  • Resource Allocation
  • Allocation of Workbench options
  • Resource Events and Schedules
  • Resource Management Reports
  • Using Resource Diagnostics for detecting the corrupt data

Module 8: Multicurrency in the Project Management

  • Enabling the Project Currency view in the project-related forms
  • Cost rollup in the project currency
  • Rapid start tests for the PPM Standard Multicurrency
  • Upgrading the existing projects over activating a multi-currency plugin
  • Module 9: Agile 2.0 and Test Management 2.0 with ServiceNow PPM
  • Agile 2.0 ServiceNow PPM

Test Management 2.0 ServiceNow PPM

Module 10: Rate Model

  • Creating or Modifying the Rate Model
  • Defining the Criteria of the Rate Model
  • Creating the Rate Line
  • Exporting the file for adding or modifying the rate lines
  • Importing the rate lines into the rate model

Module 11: Domain Separation in the Project Portfolio Management

  • Domain Separation in Project Portfolio Management


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Free ServiceNow PPM Training Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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ServiceNow PPM Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

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Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements


Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

360º Learning Solution

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Learning Assessment

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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ServiceNow PPM Training FAQ's

PPM in ServiceNow stands for Project Portfolio Management.

Project Portfolio Management or PPM software from ServiceNow allows you to plan and manage the entire lifecycle of a project using ServiceNow PPM.  

The waterfall model refers to a classical model that is used in the system development life cycle in order to build a system with a sequential and linear approach. This model is called waterfall as the model gets developed systematically in a downward fashion from one stage to another.

Innovation Management in ServiceNow refers is an app where company-wise suggestions are collected and managed in one place, creating a pipeline of ideas for on-going creative development.

The multicurrency feature helps to execute a project or part of a project in a different geographic location that has a different local currency. The feature helps to view the cost details of the project in a currency that is different from your functional currency.

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