ITIL® and IT Service Management

ITIL® is one of the best practice framework used by the IT departments of majorly all businesses all around the world. The right implementation of ITIL® practices supports the core process of the business and strengthen continuous improvement.

Information Technology Infrastructure Library (ITIL®) defines a set of principles, procedures, and techniques to set up IT service management framework. Learning the best practices under the mentorship of an experienced professional at Multisoft Systems will help you gain in-depth knowledge and guide you in relating the ITIL® concepts to your business model. The training full of real-life scenario examples also prepares you in writing the certification exams.

While learning, you can practice to be perfect, through the assessment test supported with in-depth analysis reports. Take a free test

Levels of Certifications

ITIL® FOUNDATION LEVEL (2 CREDITS)

Focuses on the elements, concepts, and terminology used in IT service management.

ITIL® INTERMEDIATE LEVEL (17 CREDITS)

Different modules from Service Lifecycle and Service Capability provide management and technical knowledge

ITIL® EXPERT LEVEL (22 CREDITS)

Prepares to apply knowledge of the ITIL® scheme entirely

ITIL® MASTER LEVEL

Demonstrate the knowledge of selecting and applying right principles, methods and techniques from ITIL® as per the scenario

Certifications Road Map

itil-flow

Legend:

  • SS   : Service Strategy
  • SD   : Service Design
  • ST   : Service Transition
  • SO   : Service Operation
  • CSI  : Continual Service Improvement
  • PPO: Planning, Protection & Optimisation
  • OSA: Operational Support & Analysis
  • RCV: Release, Control & Validation
  • SOA: Service Offerings & Agreements

We are associated with

A Few Things You'll Love!

Live projects and report preparation
Interview preparation and Placement assistance

Drop us a query

captcha

What our Students Speak

+