ITIL Foundation Training

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ITIL^® Foundation training helps in gaining knowledge about the core principles of IT practices for IT Service Management as developed by AXELOS , a global accreditation body. The course encompasses the understanding on IT Infrastructure Library (ITIL^®) terminology, structure, and basic concepts required to increase business productivity and reliability. Participants are guided how to sync IT services with the business requirements to achieve the strategic objectives. The learning curve will provide information on identifying the technology, architecture, framework models, processes, functions, and roles.

ITIL® 4, which was launched in February 2019, is the latest evolution of ITIL®. It is the first vital update to the ITIL® framework after 2011, designed to keep up with recent trends in software development and IT operations.

Upon the completion of ITIL^® Foundation training, you will gain understanding in the following:

Concept of Service management as a practice
Structure of ITIL^® service lifecycle along with objectives and scope of service strategy
Generic concepts and definitions covering assets, service catalogue, risk management, service level agreement (SLA), Service knowledge management system (SKMS) and more
Key principles and models explaining the importance of people, processes, products and partners for Service management
Selected processes
Selected functions
Selected roles and associated responsibilities
Technology and architecture
Competence and skills for service management

Target Audience

Candidates willing to learn ITIL^® framework for improving the IT service management within an organization
IT professional’s already following ITIL^® practices but wants to update their knowledge and skills
Business leaders, managers, and professionals irrespective of any domain can maximize their inputs and be beneficial

Prerequisites

While there is no formal prerequisite for this training, however candidates with a strong interest in IT service management are the ideal participants for this course.

Exams

ITIL^® Foundation Exam

Note:
1. ITIL^® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited

ITIL 4 Overview
Key Concepts of ITIL
The Four Dimensions of Service Management
The ITIL Service Value System (SVS)
The ITIL Guiding Principles
Governance
The Service Value Chain
Continual Improvement
Key ITIL Practices
Other ITIL Practices

ITIL 4 Overview

Structured Benefits
The Service Value System
Four Dimensions of Service Management

Key Concepts of ITIL

What is Service Management?
Service Relationships
Creating Value

The Four Dimensions of Service Management

A Holistic Approach to Value Delivery
Organizations and People
Informational Technology
Partners and Suppliers
Value Streams and Processes
External Factors

The ITIL Service Value System (SVS)

Guiding Principles
Governance
Service Value Chain
Practices
Continual Improvement

The ITIL Guiding Principles

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
Principle Interaction

Governance

Governing Bodies
Governance Activities
The Role of Governance in the SVS

The Service Value Chain

Plan
Improve
Engage
Design and Transition
Obtain and Build
Deliver and Support

Continual Improvement

The Model, the Value Chain, and Practice
Continual Improvement Model
Continual Improvement and the Guiding Principles
Theory of Constraints

Key ITIL Practices

Introduction to ITIL Practices
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management

Other ITIL Practices

General Management Practices
Service Management Practices
Technical Management Practices

What is ITIL^®?

ITIL^® stands for IT Infrastructure Library. It is a set of guidelines and comprehensive documentation of best practice focusing on the quality IT Service Management (ITSM) and the environment supporting IT. ITSM objective is to align IT services with the needs of business.

Used by many organizations, both public and private, this ITL philosophy has grown up supporting professional qualification scheme.

What is the difference between ITIL v3 and ITIL 2011 Foundation?

"V3" stands for Version 3.I

ITIL 2011 is the current globally recognized credential for ITIL Foundation level.

Who is the governing body of ITIL^®?

Since July 2013, ITIL^® has been owned by AXELOS Ltd, which has licensed different organizations for administering the training program, managing updates to the framework. APMG International and POPLECERT are among those organizations.

We are partner with APMG^® International and PEOPLECERT, and are authorized to provide ITIL^® training and certification examination.

What certifications are available under the ITIL certifications scheme?

Under the ITIL certification scheme, the following certifications are available:

ITIL Foundation – It is the entry level examination for the scheme.
ITIL Intermediate Level – ITIL Foundation is a prerequisite for this level. It offers two broad categories:

Service Lifecycle - management-focused examinations
Service Capability - process-focused examinations

ITIL Managing Across the Lifecycle (MALC) – It is the capstone examination of the scheme and makes you eligible for the ITIL Expert level award following successful completion.

For detailed information on different levels of ITIL certification, please visit http://www.multisoftsystems.com/itil/

Why do I need an ITIL^® Qualification?

ITIL^® qualification adds weightage to your CV and get to the top of the CV pile. Many organizations, mention ITIL^® as a prerequisite for various openings. The organizations that implement ITIL^® encourage their employees to attend ITIL^® training and being certified. Having more ITIL certified employees, helps the organizations to get good tenders or get outsourced projects.

How can I become an ITIL^® Foundation certified professional?

After completing the ITIL^® training from an ATO, you have to write the ITIL^® Foundation exam. Clearing the exam successfully, you will earn two ITIL^® credits and be certified in ITIL^® Foundation from AXELOS^®.

What are ATOs?

ATOs are Accredited Training Organizations (ATOs) who are assessed and certified by AXELOS. The ATOs arrange training and certification exam for ITIL^® for all the levels including Foundation, Intermediate, Master, and Expert level. Multisoft Systems is a global AXELOS ATO.

Where can I take the exam?

You can write your ITIL^® examination of each level modules at Multisoft Systems being an ATO.

We can provide training and conduct your ITIL^® Foundation level certification exam at our own premises.

To take the exam with Multisoft Systems, please contact us at info@multisoftsystems.com

What happens if I fail an exam?

We maintain a track record of 100 % passing rate in ITIL^® Foundation certification exam.

Even though unfortunately, if you fails, you can reattempt the exam in a later examination session, which is subject to a resit fee. There is no limitation on the retaking of examination.

To avoid such situation, it’s always advisable to be get trained firstly from a recognized ATO and then appear for the examination, for increased chances of getting success.

How long are the ITIL^® qualifications valid for?

ITIL^® qualifications are not restricted to a time period and will not expire, subject to AXELOS^® policies.

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