ITIL® Foundation Training ( Version 5)

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

ITIL® Foundation Training ( Version 5) Course Overview

ITIL® Foundation Training helps in gaining knowledge about the core principles of IT practices for IT Service Management as developed by AXELOS , a global accreditation body. The course encompasses the understanding on IT Infrastructure Library (ITIL®) terminology, structure, and basic concepts required to increase business productivity and reliability. Participants are guided how to sync IT services with the business requirements to achieve the strategic objectives. The learning curve will provide information on identifying the technology, architecture, framework models, processes, functions, and roles.

ITIL® 5 Foundation Training, which was launched in February 2026, is the latest evolution of ITIL®. It is the first vital update to the ITIL® framework after 2011, designed to keep up with recent trends in software development and IT operations.

ITIL Foundation Online Training

  • 16 Hrs. Instructor-led Training
  • 16 PDUs
  • Training Session Videos
  • Certification from AXELOS
  • Learning Material

ITIL® Foundation Course Exams

  • ITIL® Foundation Exam

Note:
1. ITIL® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited

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ITIL® Foundation Training ( Version 5) Course curriculum

Curriculum Designed by Experts

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ITIL® Foundation Training helps in gaining knowledge about the core principles of IT practices for IT Service Management as developed by AXELOS , a global accreditation body. The course encompasses the understanding on IT Infrastructure Library (ITIL®) terminology, structure, and basic concepts required to increase business productivity and reliability. Participants are guided how to sync IT services with the business requirements to achieve the strategic objectives. The learning curve will provide information on identifying the technology, architecture, framework models, processes, functions, and roles.

ITIL® 5 Foundation Training, which was launched in February 2026, is the latest evolution of ITIL®. It is the first vital update to the ITIL® framework after 2011, designed to keep up with recent trends in software development and IT operations.

ITIL Foundation Online Training

  • 16 Hrs. Instructor-led Training
  • 16 PDUs
  • Training Session Videos
  • Certification from AXELOS
  • Learning Material

ITIL® Foundation Course Exams

  • ITIL® Foundation Exam

Note:
1. ITIL® is a registered trade mark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited

  • Concept of Service management as a practice
  • Structure of ITIL® service lifecycle along with objectives and scope of service strategy
  • Generic concepts and definitions covering assets, service catalogue, risk management, service level agreement (SLA), Service knowledge management system (SKMS) and more
  • Key principles and models explaining the importance of people, processes, products and partners for Service management
  • Selected processes
  • Selected functions
  • Selected roles and associated responsibilities
  • Technology and architecture
  • Competence and skills for service management

Course Prerequisite

  • While there is no formal prerequisite for this training, however candidates with a strong interest in IT service management are the ideal participants for this course.

Course Target Audience

  • Candidates willing to learn ITIL® framework for improving the IT service management within an organization
  • IT professional’s already following ITIL® practices but wants to update their knowledge and skills
  • Business leaders, managers, and professionals irrespective of any domain can maximize their inputs and be beneficial

Course Content

Learning Objective:
Understand the key terms used in the ITIL framework to build a foundational understanding of how it works.

Topics:

  • Product and service management
  • Experience, strategy, and transformation
  • Service offerings
  • Value co-creation
  • Service relationships

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Learning Objective:
Discover each of the four dimensions for Product and Service management in the ITIL framework.

Topics:

  • Introduction to the ITIL four dimensions of product and service management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Internal factors and external factors

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Learning Objective:
Understand the product and service lifecycles in the ITIL framework.

Topics:

  • Introduction to ITIL product and service lifecycle
  • Purpose and scope of ITIL product and service lifecycle activities

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Learning Objective:
Get an understanding of the ITIL value system and the components within it.

Topics:

  • Components of the ITIL Value System
  • The ITIL Guiding Principles
  • Governance
  • Value chain
  • Management practices
  • The ITIL continual improvement model

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Learning Objective:
Understand how value streams work within the ITIL framework.

Topics:

  • Key concepts of value stream mapping and management
  • Application of value streams
  • Purpose of value stream mapping and management

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Learning Objective:
Understand the role Artificial Intelligence can play in product and service development.

Topics:

  • Introduction to AI
  • ITIL AI governance

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Learning Objective:
Learn how ITIL can be enhanced by integrating it with other widely used frameworks.

Topics:

  • ITIL and DevOps
  • ITIL and PRINCE2

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ITIL® Foundation Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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ITIL® Foundation Corporate Training

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Learning Assessment

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Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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ITIL® Foundation Training ( Version 5) FAQ's

ITIL® stands for IT Infrastructure Library. It is a set of guidelines and comprehensive documentation of best practice focusing on the quality IT Service Management (ITSM) and the environment supporting IT. ITSM objective is to align IT services with the needs of business. Used by many organizations, both public and private, this ITL philosophy has grown up supporting professional qualification scheme.

"V4" stands for Version 4.I ITIL 2011 is the current globally recognized credential for ITIL Foundation level.

Since July 2013, ITIL® has been owned by AXELOS Ltd, which has licensed different organizations for administering the training program, managing updates to the framework. APMG International and POPLECERT are among those organizations. We are partner with APMG® International and PEOPLECERT, and are authorized to provide ITIL® training and certification examination.

Under the ITIL certification scheme, the following certifications are available:
  • ITIL Foundation – It is the entry level examination for the scheme.
  • ITIL Intermediate Level – ITIL Foundation is a prerequisite for this level. It offers two broad categories:
    • Service Lifecycle - management-focused examinations
    • Service Capability - process-focused examinations
  • ITIL Managing Across the Lifecycle (MALC) – It is the capstone examination of the scheme and makes you eligible for the ITIL Expert level award following successful completion.
For detailed information on different levels of ITIL certification, please visit http://www.multisoftsystems.com/itil/

ITIL® qualification adds weightage to your CV and get to the top of the CV pile. Many organizations, mention ITIL® as a prerequisite for various openings. The organizations that implement ITIL® encourage their employees to attend ITIL® training and being certified. Having more ITIL certified employees, helps the organizations to get good tenders or get outsourced projects. How can I become an ITIL® Foundation certified professional? After completing the ITIL® training from an ATO, you have to write the ITIL® Foundation exam. Clearing the exam successfully, you will earn two ITIL® credits and be certified in ITIL® Foundation from AXELOS®.

ATOs are Accredited Training Organizations (ATOs) who are assessed and certified by AXELOS. The ATOs arrange training and certification exam for ITIL® for all the levels including Foundation, Intermediate, Master, and Expert level. Multisoft Systems is a global AXELOS ATO.

You can write your ITIL® examination of each level modules at Multisoft Systems being an ATO. We can provide training and conduct your ITIL® Foundation level certification exam at our own premises. To take the exam with Multisoft Systems, please contact us at info@multisoftsystems.com

We maintain a track record of 100 % passing rate in ITIL® Foundation certification exam. Even though unfortunately, if you fails, you can reattempt the exam in a later examination session, which is subject to a resit fee. There is no limitation on the retaking of examination. To avoid such situation, it’s always advisable to be get trained firstly from a recognized ATO and then appear for the examination, for increased chances of getting success.

ITIL® qualifications are not restricted to a time period and will not expire, subject to AXELOS® policies.

ITIL® Foundation Training (Version 5) is an introductory course designed to help professionals understand the core principles of IT service management using the ITIL framework. It provides knowledge about managing IT services efficiently while aligning IT processes with business objectives and improving service delivery.

This course is suitable for IT professionals, service desk staff, IT managers, system administrators, DevOps engineers, project managers, and anyone involved in managing or supporting IT services within an organization.

There are no mandatory prerequisites for enrolling in the ITIL Foundation course. Basic knowledge of IT services or IT operations can be helpful but is not required.

Participants will gain knowledge of ITIL principles, service management practices, the service value system, incident and change management processes, and the overall structure used to deliver high-quality IT services in modern organizations.

After completing the training, participants can appear for the ITIL Foundation certification exam. Successfully passing the exam validates their understanding of ITIL principles and enhances career opportunities in IT service management.

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