ITIL® 4 Foundation Certification Training

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ITIL® is undoubtedly the most renowned framework for IT Service Management (ITSM) that exists today. ITIL® 4 is the most recent version of the ITIL® framework that offers a modernized and community-driven approach. ITIL® 4 offers to the users detailed guidance for the effective management of information technology in the modern service economy. It further provides the users with a myriad of new ITSM tools, along with a renewed focus on the latest best-practices for ITSM and integration with other popular standards, including Lean, Agile, and DevOps. Some inadequacies of the previous version have also been attended to in this latest iteration of ITIL®.

The ITIL® 4 Foundation certification training course provided by Multisoft Systems will enable you to comprehend the dimensions, guiding principles, and practices of ITIL® 4. It will also help you to thoroughly understand the end-to-end IT/digital operating model of this framework for the creation, delivery, and constant improvement of tech-enabled products and services. Furthermore, with this course, you will get free access to the official AXELOS ITIL® Foundation Guidance e-book, which will prove to be an effective exam preparation resource for you by providing you with handy revision material. This e-book will also serve as a reliable reference guide for you and your organization as you begin with your ITIL® 4 adoption process.

ITIL® 4 Foundation Course Objectives:
  • Understand the tools and methodologies, purpose and components of ITIL® 4, including the ITIL® Service Lifecycle and the Service Value System;
  • Communicate effectively with IT teams, employing ITIL® 4 terminology and concepts;
  • Recognize the key concepts and value of IT service management to IT service providers and their customers;
  • Name and define the seven Guiding Principles of ITIL® 4;
  • Elucidate how the ITIL® guiding principles can help businesses adopt and adapt service management;
  • Comprehend and describe how the ITIL® best practice framework is used to improve the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size and nature of business;
  • Thoroughly prepare for the ITIL® 4 Foundation certification exam to clear it in a single attempt; and much more…
ITIL® 4 Foundation Course Target Audience
  • Anyone seeking ITIL® foundation level knowledge
  • IT professionals looking for ITSM education and the know-how of delivering business value to the customers
  • Any candidate interested in moving up to the next level from ITIL® V3 certification
  • Students who want to take the ITIL® 4 Certification Exam
ITIL® 4 Foundation Course Prerequisites

There is no specific prerequisite for the ITIL® 4 Foundation certification course. However, it itself serves as a prerequisite for intermediate-level ITIL® certifications.


After completing the ITIL® 4 Foundation certification training, the candidates will receive a training certificate from Multisoft Systems. They will also earn 16 PDUs and become eligible to confidently sit for the ITIL® 4 Foundation Certification Exam.

1. ITIL® is a registered trademark of AXELOS Limited.
2. Swirl logo™ is a registered trademark of AXELOS Limited

ITIL® 4 Overview

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management

Key Concepts of ITIL®

  • What is Service Management?
  • Service Relationships
  • Creating Value

The Four Dimensions of Service Management

  • A Holistic Approach to Value Delivery
  • Organizations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors

The ITIL® Service Value System (SVS)

  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement

The ITIL® Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Principle Interaction


  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS

The Service Value Chain

  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support

Continual Improvement

  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints

Key ITIL® Practices

  • Introduction to ITIL® Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Other ITIL® Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

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