IT Service Management Online Training & Certification Courses

IT Service Management (ITSM) refers to the entirety of activities, processes, and policies that manage and deliver information technology services tailored to meet organizational needs. ITSM encompasses a structured approach to align IT processes and services with business objectives, ensuring high productivity, cost-effectiveness, and customer satisfaction. Central to ITSM is the continuous design, delivery, and improvement of IT services that are both reliable and agile. ITSM frameworks, such as ITIL, provide best practices for service management, aiming to improve efficiency and achieve predictable service delivery. The domain emphasizes the importance of customer-centric IT, focusing on delivering value through IT services.