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ITIL® and IT Service Management Certification Training Courses

ITIL® is one of the best practice frameworks used by the IT departments of majorly all businesses across the world. The right implementation of ITIL® practices supports and strengthens the core process of the business with continuous improvement.

Information Technology Infrastructure Library (ITIL®) defines a set of principles, procedures, and techniques to set up IT service management framework. Learning the best practices under the mentorship of an experienced professional at Multisoft Systems will help you gain in-depth knowledge in relating the ITIL® concepts to your business model. The training full of real-life scenario examples also prepares you in acing the certification exam.

Levels of Certifications

ITIL® FOUNDATION LEVEL (2 CREDITS)

Focuses on the elements, concepts, and terminology used in IT service management.

ITIL® INTERMEDIATE LEVEL (17 CREDITS)

Different modules from Service Lifecycle and Service Capability provide management and technical knowledge

ITIL® EXPERT LEVEL (22 CREDITS)

Prepares to apply knowledge of the ITIL® scheme entirely

ITIL® MASTER LEVEL

Demonstrate the knowledge of selecting and applying right principles, methods and techniques from ITIL® as per the scenario

ITIL Levels

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