ITIL® Intermediate Service Strategy Training for efficient service management activities

The Service Strategy is one of five ITIL® Service Lifecycle modules that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy. The ITIL® Intermediate Service Strategy Training course is designed for those who are involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle. The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you understand the risks and success factors and provide the skills to develop and progress strategy within an organization. This training helps you to understand the relationship between the IT and general aspects of your work and you will be able to use the best ITIL practice to complete your work more efficiently. By the end of the training session, the learner will be able to:

  • Understand the purpose, principles and processes in service strategy
  • Explain governance in terms of service strategy
  • Define the purpose, scope, and objective of each service strategy process
  • Define the technological considerations in service strategy
  • Identify challenges, critical success factors and risks
  • Understand service strategy requisites and classification
  • Create and operate customer-focused ITIL® service strategies
  • Analyze principles and techniques used to create service strategy


The ITIL® Intermediate Service Strategy Certification training is ideal for IT managers, supervisory staff, team leaders, IT consultants, etc. Through this training, you will gain proficiency in planning, implementing, and optimizing ITIL® Service Strategy processes that can align with the organizational strategy. This training provides you the foundational knowledge about the ITIL® Intermediate Service Strategy that can also help you in clearing the certification exam. This ITIL® Service Strategy training is also beneficial for:

  • Service designers
  • Supplier Relationship managers
  • IT Finance managers
  • IT Audit managers
  • IT Security managers
  • Service Portfolio managers
  • Strategy makers

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