Service Cloud in Salesforce

Salesforce Service Cloud Training Program aims to provide knowledge and skills to become a successful Salesforce Service Cloud Consultant. Keeping in mind In depth knowledge and concepts.The course has been designed in consideration with daily activities and updates of a Service Cloud Consultant. The course also helps you form a strong understanding for job interviews and certifications. Practical scenarios along with core concepts are covered in the course along with several case studies & used cases.

Course Objective

Design, Implementation Strategy-Determine how to promote and simplify a successful consulting assignment and exact contact center distribution strategies.

Understand Service Cloud Design-Analyzing customer requirements to find out an appropriate solution design in regards to  capabilities, limitations and performance.

Identifying the right time for custom application development and UI requirements

Work with Knowledge Management– Clarify the learning article life-cycle, including creation, distributed, utilization, and criticism. Given the business prepare prerequisites, decide the fitting way to deal with overseeing Knowledge selection and support.

Given an arrangement of prerequisites, decide how to design information classifications, article sites, and distributed work process.

Recognize the key elements to consider when planning a Knowledge information relocation procedure.


Understand Interaction channels

Portray the utilization cases and usefulness for every channel, including email, CTI/communication, gateway/locales, visit and online networking.

Separate between the accessible email-to-case arrangements and disclose how to configure reach.

Clarify the Salesforce CTI elements, engineering, and suggestions.

Clarify the design contemplations and best practices while designing a channel solution.

Work with case management:-

Define the connections amongst cases and different ranges, for example, resources, privileges, entrances, and Knowledge.

Given an arrangement of KPIs, decide the proper case administration arrangement.

Recognize utilize cases for Chatter, Chatter Answers and Case Feed inside case administration.

Clarify the abilities, utilize cases, and how to design the administration privileges in Salesforce.

Clarify the abilities and utilize instances of Visual Workflow (Flows) correlated to case administration.

Work with Contact Center Analysis.:- Given an arrangement of coveted measurements, decide the fitting reporting arrangement considering information sources, information volume, and different contact focus innovations.

Given a situation, assess the contemplations when outlining reports and dashboards to serve diverse partners (specialists, directors, supervisors, administrators).

Given a situation, prescribe fitting techniques to quantify appropriation given client estimate, execution plan, and required measurements

Through Salesforce Service Cloud Training you will learn real-time case studies and assignments during the trainings. This helps you get a good understanding of practical use cases and helps you clear the interview. It also helps you work smoothly on projects once you take a job after your training. These Assignments and used cases are from trainers’ past projects, which they were involved in.


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