ServiceNow®: Most asked Interview Questions in 2022

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If you are planning to appear for an interview for the ServiceNow® Administrator/Developer position anytime soon, these are the most asked interview questions you must know.

  1. What is ServiceNow®?

ServiceNow® primarily was a cloud-based ITSM (IT Service Management) tool. Now, it is not just restricted to ITSM, but also provides cloud services like ITOM (IT Operations Management), ITBM (IT Business Management), Security Operations, Governance, Risk and Compliance. 

  1. What are Applications in ServiceNow®?

In ServiceNow®, Applications are groups of files/data that deliver the respective services to provide service management.

  1. How do you enable or disable an Application?

A particular application can be enabled or disabled by setting the ‘active’ status under the Application name, which comes under the Application menu as true or false. 

  1. What is the full form of CMDB?

CMDB stands for Configuration Management Database. 

  1. What is CMDB baseline?

CMDB baseline helps the user to understand the changes that are made to CI (Configuration Items) in the CMDB. 

  1. What is a View?

A View in ServiceNow® identifies the various approaches by the client’s requirement. 

  1. What is ACL?

ACL, also known as Access Control List, defines the data that a user can access.

  1. What do you mean by impersonating a user?

As the name suggests, impersonating a user allows you to log in as that particular user, and experience how the ServiceNow® UI is set for that user. It comes handy while testing.

  1. What is an Import Set?

Import Set allows the executive to import data from data sets and map that into ServiceNow® tables.

  1. What is the use of Change Management Application?

Change Management Application gives a systematic view to the life cycle of all the changes. It is integrated with the Vulnerability response plug-in module to add extra functionality within Change Management. 

  1. Which search technique is used in ServiceNow®?

Zing text indexing and search engine provides search results and suggestions.

  1. What is HTML Sanitizer?

HTML Sanitizer is responsible for removing unwanted code, and providing security against cross-site scripting attacks by sanitizing HTML markup in HTML fields and translated HTML fields.

  1. What are the search interfaces offered by Zing in ServiceNow®?
  • Global text search
  • Lists
  • Knowledge Base
  • Navigation filter
  • Live feed
  • UI pages
  1. What do you mean by Reference Qualifier?

Reference Qualifier is used to control data selected for a reference field.

  1. What is Domain Separation?

Domain Separation separates data into different domains, which are nothing but logical groupings. It also allows you to control access to the data.

  1. What is Inactivity Monitor?

Inactivity Monitor is responsible for informing if the task has been inactive for a certain period of time.

  1. What is a Transform Map?

A Transform Map is a set of field maps used to identify the relationship between fields in an import set and an existing table. It allows you to define destinations for imported data on tables.


  1. What is a Record Producer?

A Record Producer is used by the end user to create task-based records from the service catalog.


  1. What is a Dictionary Override?

It is responsible for overriding several properties of a field in the extended table.

  1. What is Data Policy?

Data policies are a set of mandatory and read-only states for fields, thus providing data consistency.

  1. What is UI Policy?

UI Policies are used to set a field as mandatory, read-only or visible on a form. 

  1. What is the difference between UI Policy and Data Policy?

One of the major difference between the two is that UI Policy is ‘client-side’, whereas Data Policy is ’server-side’.

UI Policy is the easiest way to make any field on the form as mandatory or ready-only.

Data Policy is similar, but is useful when the data is imported from third party tool.

  1. What is a Business Rule?

It is a server-side script that accomplishes tasks like automatically changing values or creating events for email notifications. 

  1. What is a GlideRecord?

GlideRecord is a Java class that is used for database operations instead of writing SQL queries.

  1. What do you mean by Metrics in ServiceNow®?

A Metric evaluates the effectiveness of IT service management processes.

The ServiceNow® Admin Certification Training by Multisoft Systems covers all of these topics, and many more to prepare you for a career in ServiceNow®.

About the author: Nisha Negi is a Technical Content Writer at Multisoft Systems. She writes blog posts and articles on various technical subjects. She is an experienced IT professional and bears immense knowledge of the latest technology. She stays current with all the ongoing and upcoming certifications. Her way of expression is contemporary and crisp.



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