Unlock the power of personalized communication with OpenText CCM Design training by Multisoft Systems. Gain expertise in designing and managing intelligent templates that enhance customer engagement across multiple channels. Ideal for professionals seeking a scalable, secure, and automated communication solution in modern digital enterprises.
The OpenText CCM Design Training offered by Multisoft Systems is a comprehensive program designed for professionals seeking to master the art of customer communication management. This training equips learners with the skills required to design, configure, and manage personalized communication templates using the OpenText Customer Communication Management (CCM) platform. With businesses increasingly relying on multi-channel communication strategies—such as email, print, SMS, and mobile—this course empowers participants to create consistent, engaging, and compliant customer interactions. Through practical, hands-on sessions, learners explore key components of OpenText CCM including document design, workflow automation, and integration capabilities. The course covers a range of tools such as OpenText Exstream, Empower, and Communications Builder, helping participants create smart templates that adapt to data-driven personalization. Participants will gain insights into managing templates efficiently, designing dynamic content layouts, and optimizing output for various delivery channels.
This training is ideal for communication designers, solution architects, IT professionals, and customer experience managers who want to implement high-volume, automated, and personalized customer communication. By the end of the course, learners will be equipped to streamline communication processes, ensure brand consistency, and meet regulatory requirements—all while enhancing customer satisfaction and business agility in a digital-first world.