OpenText CCM Design Training
1K+ ReviewsInstructor-Led Training Parameters
Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Lifetime e-Learning Access
- 24x7 After Training Support
OpenText CCM Design Training Course Overview
Unlock the power of personalized communication with OpenText CCM Design training by Multisoft Systems. Gain expertise in designing and managing intelligent templates that enhance customer engagement across multiple channels. Ideal for professionals seeking a scalable, secure, and automated communication solution in modern digital enterprises.
The OpenText CCM Design Training offered by Multisoft Systems is a comprehensive program designed for professionals seeking to master the art of customer communication management. This training equips learners with the skills required to design, configure, and manage personalized communication templates using the OpenText Customer Communication Management (CCM) platform. With businesses increasingly relying on multi-channel communication strategies—such as email, print, SMS, and mobile—this course empowers participants to create consistent, engaging, and compliant customer interactions. Through practical, hands-on sessions, learners explore key components of OpenText CCM including document design, workflow automation, and integration capabilities. The course covers a range of tools such as OpenText Exstream, Empower, and Communications Builder, helping participants create smart templates that adapt to data-driven personalization. Participants will gain insights into managing templates efficiently, designing dynamic content layouts, and optimizing output for various delivery channels.
This training is ideal for communication designers, solution architects, IT professionals, and customer experience managers who want to implement high-volume, automated, and personalized customer communication. By the end of the course, learners will be equipped to streamline communication processes, ensure brand consistency, and meet regulatory requirements—all while enhancing customer satisfaction and business agility in a digital-first world.
Instructor-led Training Live Online Classes
Suitable batches for you
| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now | |
| Jun, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now |
OpenText CCM Design Training Course curriculum
Curriculum Designed by Experts
Unlock the power of personalized communication with OpenText CCM Design training by Multisoft Systems. Gain expertise in designing and managing intelligent templates that enhance customer engagement across multiple channels. Ideal for professionals seeking a scalable, secure, and automated communication solution in modern digital enterprises.
The OpenText CCM Design Training offered by Multisoft Systems is a comprehensive program designed for professionals seeking to master the art of customer communication management. This training equips learners with the skills required to design, configure, and manage personalized communication templates using the OpenText Customer Communication Management (CCM) platform. With businesses increasingly relying on multi-channel communication strategies—such as email, print, SMS, and mobile—this course empowers participants to create consistent, engaging, and compliant customer interactions. Through practical, hands-on sessions, learners explore key components of OpenText CCM including document design, workflow automation, and integration capabilities. The course covers a range of tools such as OpenText Exstream, Empower, and Communications Builder, helping participants create smart templates that adapt to data-driven personalization. Participants will gain insights into managing templates efficiently, designing dynamic content layouts, and optimizing output for various delivery channels.
This training is ideal for communication designers, solution architects, IT professionals, and customer experience managers who want to implement high-volume, automated, and personalized customer communication. By the end of the course, learners will be equipped to streamline communication processes, ensure brand consistency, and meet regulatory requirements—all while enhancing customer satisfaction and business agility in a digital-first world.
- Understand the fundamentals of OpenText Customer Communication Management (CCM) platform and its architecture
- Design and develop dynamic, personalized communication templates using OpenText Exstream
- Utilize tools like Empower and Communications Builder for efficient content creation and design
- Integrate data sources to create intelligent, data-driven customer communications
- Configure multichannel delivery outputs including print, email, web, SMS, and mobile
- Apply version control and template management best practices
- Automate workflows to streamline communication generation and delivery processes
- Ensure communication compliance with industry standards and regulatory guidelines
- Optimize communication layouts for branding consistency and customer engagement
Course Prerequisite
- Basic understanding of document composition and design principles
- Familiarity with XML, XSLT, or any markup languages
- General knowledge of enterprise communication workflows
Course Target Audience
- Customer Communication Designers
- Customer Experience Managers
- Business Analysts
- IT Professionals
- Document Composition Specialists
- Marketing and CRM Professionals
- OpenText Exstream Users
- Digital Transformation Consultants
- Enterprise Content Management (ECM) Professionals
- Pre-sales and Implementation Engineers
Course Content
- Exploring the architecture and components
- Identifying design database and operating environments
- Exploring suites and modules
- Using design manager and designer
- Using documents
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- Exploring basic data concepts, variables, data files
- Creating pages, documents
- Creating and defining an application
- Packaging an application and running the engine
- Designing pages
- Configuring flow in Exstream
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- Using reference files
- Creating and defining simple tables
- Formatting tables and variables
- Creating and defining charts
- Creating and defining document messages
- Creating and defining campaigns
- Using rules
- Creating and defining advanced tables
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- Creating and defining data files
- Designing content flow pages
- Creating and defining sections and paragraphs
- Applying style sheets and styles
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- Using rules, language layers and shapes
- Creating and using formulas
- Creating and using design layers
- Establishing approval workflow
- Identifying user access rights
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- Identifying troubleshooting tools
- Identifying and troubleshooting command data issues
- Identifying common packaging and production issues
- Setting and using message files and message dictionary
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OpenText CCM Design Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
OpenText CCM Design Corporate Training
Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.
Global Clients
Customized Training
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Expert
Mentors
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
360º Learning Solution
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Learning Assessment
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
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Certification Training Achievements: Recognizing Professional Expertise
Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :
- Globally recognized certificate
- Course ID & Course Name
- Certificate with Date of Issuance
- Name and Digital Signature of the Awardee
OpenText CCM Design Training Trainer Profile
19+ Years Experienced
Our OpenText CCM Design Training Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3950+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
OpenText CCM Design Training FAQ's
It is a professional training program that teaches how to design, manage, and deploy personalized communication templates using the OpenText Customer Communication Management (CCM) platform, including tools like Exstream, Empower, and Communications Builder.
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