ServiceNow ITOM Training Certification

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

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ServiceNow ITOM Training Certification Course Overview

Learn how to provide full infrastructure and service visibility from a single source with ServiceNow ITOM Training Certification Course from Multisoft Systems. Enrol today to learn from Multisoft’s global subject matter experts and avail perks like lifetime e-learning access, recorded training session videos, after training support and a globally recognized training certificate.

ServiceNow ITOM (Information Technology and Operations Management) is an IT infrastructure management solution that helps organizations to gain clear visibility of IT services and infrastructure and detect IT issues. With the help of ServiceNow Discovery, organizations can develop a cohesive system to manage all the IT components and use event management segment to monitor the tools. ServiceNow ITOM Training Certification Course offered by Multisoft Systems imparts knowledge on all the aspects, concepts and functionalities of ServiceNow ITOM. In this course, you will learn the fundamental concepts such as dependency views, MID server architecture, event mapping and orchestration. The training course consists of 9 modules covering topics such as ServiceNow Discovery for Configuration Management, Dependency Views, Automation through the ServiceNow Orchestration, Exploring Service Mapping, Cloud Management and CMDB.

Multisoft System’s ServiceNow ITOM Training Certification Course will help you obtain clear understanding of all the aspects, capabilities and usage of ServiceNow ITOM. With Multisoft, you also get the opportunity to learn from global subject matter experts and avail several benefits like, lifetime e-learning access, recorded training session videos and after training support. Students will receive one-on-one instructor led training sessions for this course. After successful completion of the program, students are awarded with a globally recognized training completion certificate.

ServiceNow ITOM Course Objective
  • Introduction to ServiceNow ITOM
  • MID Servers architecture, installation and configuration
  • How to setup ServiceNow ITOM features?
  • Explore ServiceNow Discovery and Event management
  • How to create and handle dependency views?
  • Learn orchestration capabilities
  • What is ServiceNow service mapping and Configuration Management Database?
  • How to do cloud management?
  • How to integrate with other applications within ServiceNow?
  • Best practices
ServiceNow ITOM Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • 24x7 After Training Support
Target Audience
  • Software developers
  • Technical consultants
  • System Administrators
  • Architects
  • Anyone interested in learning ServiceNow ITOM
ServiceNow ITOM Course Prerequisites
  • Basic understanding of the ServiceNow platform and Software Development recommended
ServiceNow ITOM Course Certification
  • Multisoft Systems provides training certification after completion of ServiceNow ITOM Training Certification Course.

ServiceNow ITOM Training Certification Course Content

Module 1: Getting Started with ServiceNow ITOM

  • Overview of ServiceNow ITOM
  • Dependency Views
  • Content Management
  • MID Server
  • Orchestration, Event Mapping, and Service

Module 2: Overview of MID Servers

  • MID Server Architecture
  • Installation, Configuration, and Set up
  • MID Server Connection Parameters

Module 3: ServiceNow Discovery for Configuration Management

  • Set up and Configure ServiceNow Discovery

Module 4: Monitoring through event management

  • Configuring and Setting Event Management
  • Properties Setup and Event Sources
  • Event Mapping Filters and Rules
  • Creating Event Field Mappings

Module 5: Dependency Views

  • Introduction to Dependency Views
  • Creating and Handling Dependency Views
  • Loading and Saving Dependency Views
  • Incorporating the Service Catalogs with cloud

Module 6: Automation through the ServiceNow Orchestration

  • Active Directory Orchestration
  • Activating the Plugins
  • Create Service Catalogue with Orchestration

Module 7: Exploring Service Mapping

  • Service Mapping Plugin Installation
  • Service Mapping Customization

Module 8: Cloud Management

  • Data Integrations with several cloud providers
  • Amazon AWS Cloud Configuration
  • Finding the AWS Resources

Module 9: CMDB

  • Overview of CMDB
  • Advantages of using CMDB
  • How CMDB is utilized in Platform
  • Overview of IRE


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Free ServiceNow ITOM Training Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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ServiceNow ITOM Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

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Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements


Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

360º Learning Solution

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Learning Assessment

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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ServiceNow ITOM Training Certification FAQ's

MID server is a Java based application, where MID stands for management, instrumentation, and discovery. It runs on a server on local network and enables data movement and communication between ServiceNow® instance and data sources, external applications, and services.

ServiceNow® Orchestration is a feature that automates business and IT processes for operations management, thus reducing manual effort, improving productivity, and accelerating processes.

The acronym CMDB stands for Configuration Management Database, which acts as a data warehouse and stores information or data about all technical services. In CMDB, the data of each service is stored in a specific CI (Configuration Item).

A CI is referred to any conceivable IT component, such as software, hardware, personnel and documentation.

  1. Event collection from Google Cloud Platform (GCP)
  2. Event collection from Microsoft Azure Monitor.
  3. Event collection from Logicmonitor.

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