Topics- How ITIL 4 can help you get closer to your customers
Agenda
ITIL4 What's in it for you
The 4 dimensions of service management (it’s not just about processes)
The updated continual improvement model
The new ITIL architecture focused on the creation of value
ITIL practices, and how they differ from processes
Written by Mr. Devashish Pasrecha
Mr.Devashish Pasrecha
ITIL Intermediate and Prince2 Practitioner certified with 14+ years of experience in IT Service Management support to premier customers. Strongly skilled and dedicated ITIL Expert with a superior work ethic and client satisfaction record. Widely and deeply knowledgeable in all aspects of ITIL management and coordination. Adept multitasker able to bring a high number of simultaneous projects to completion with accuracy and professionalism. We ha
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Our experience with Multisoft Systems was transformative. Their customized training approach greatly improved our workforce's technical proficiency and strategic thinking abilities.
Alence Mochi
L&D Head
Impressive and effective training from Multisoft Systems. Their in-depth knowledge and practical applications have dramatically upskilled our staff and enhanced our business operations.
Alex Carry
Project Manager
The training from Multisoft Systems was a game-changer for our company. Their experienced trainers delivered content that was directly applicable to our business needs.
Jessica Wave
CTO
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