ITIL® 4 Specialist: High-velocity IT (HVIT) Training

• How to manage complex adaptive systems?
• How to bridge the development and operations gap?
• How to improve performance with Lean, Agile, and DevOps?
• How to invest in digital tools and techniques to create value?
• How to increase the speed and quality of services?
• How to converge business and IT goals?

• Recorded Videos After Training
• Digital Learning Material
• Course Completion Certificate
• 24x7 After Training Support

• IT management professionals
• Service management professionals
• Individuals who want to achieve the ITIL Managing Professional (MP)
• designation
• ITSM managers and practitioners
• Professionals managing IT-enabled products and services
• IT managers

• An undergraduate degree or a high school diploma
• Passed the ITIL 4 Foundation examination

• Multisoft Systems will provide you with a training completion certificate after completing this ITIL® 4 Specialist: High-velocity IT (HVIT) Course.
• Complete ITIL 4 Specialist: HVIT training
• Take the ITIL 4 Specialist: HVIT certification exam Score at least 70 percent in the exam (28 out of 40 correct answers) in 90 minutes

Module 1: Course Introduction

• Course Introduction

Module 2: High Velocity Nature of Digital Enterprise

• High Velocity Nature of Digital Enterprise
• Key Concepts of High Velocity IT
• Digital Technology
• Digital Organization
• Digital Transformation
• IT Transformation
• Digital Products
• Service Interactions
• High Velocity IT Objectives
• Techniques for Valuable Investments
• Techniques for Fast Development
• Techniques for Resilient Operations
• Techniques for Co-Created Value
• Techniques for Assured Conformance

Module 3: Digital Product Life Cycle

• Digital Product Life Cycle
• ITIL Operating Model
• Digital Product Life Cycle
• Digital Product Life Cycle: Customer's Perspective
• The ITIL Service Value Chain
• Value Chain Activities Combined with DevOps
• Service Consumer and Service Provider Interactions
• Value Streams
• Making Value Streams Effective
• The Four Dimensions of Service Management
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
• Four Dimensions: External Factors

Module 4: HVIT Approaches

• High Velocity IT Approaches
• Key Characteristics of High Velocity IT
• Lean
• Agile
• Resilient
• Continuous
• HVIT Characteristics to Co-create Value
• Key Behavior Patterns
• Models and Concepts of HVIT Culture
• Ethics
• Ethical Behavior
• Ethical Behavior - Artificial Intelligence
• Ethics - Typical Behavior Patterns
• Design Thinking
• Design Thinking: Behavior Patterns
• Safety Culture
• Working in Complex Environments
• Complexity Thinking: Cynefin Model
• Working in Complex Environments Behavior: Patterns
• Lean Culture
• Elements of Lean Culture
• Lean Culture Behavior: Patterns
• ITIL Continual Improvement Model
• Toyota Kata
• The OODA Loop
• Continual Improvement Behavior: Patterns
• Module 5: High Velocity IT Techniques
• High Velocity IT Techniques
• Valuable investments
• Prioritization Techniques
• Other Prioritization Techniques
• Minimum Viable Products and Services
• Practices for Minimum Viable Products and Services
• Product or Service Ownership03:07
• AB Testing
• Portfolio Management
• Portfolio Management Practice - Success Factors
• Ensuring Sound Investment Decisions
• Ensuring Continual Improvement of Portfolios
• Fast Development
• Infrastructure as Code
• Practices for Infrastructure as Code
• Loosely Coupled Information System Architecture
• Practices for Loosely Coupled Information System Architecture
• Reviews and Retrospectives
• Blameless Postmortems
• Continual Business Analysis
• Practices for Continual Business Analysis
• Continuous Integration, Delivery, and Deployment
• Practices for CI-CD
• Continuous Testing
• Types of Software Testing
• Kanban
• Architecture Management
• Architecture Management Success Factors
• Business Analysis
• Business Analysis: Success Factors
• Deployment Management
• Service Validation and Testing
• Service Validation and Testing: Success Factors
• Factors for Test strategy
• Software Development and Management
• Software Development and Management: Success Factors
• Resilient Operations
• Technical Debt
• Chaos engineering
• Chaos Monkey
• Definition of Done
• Definition of Done: Considerations
• Definition of Done: High Impact Practices
• Version Control
• Version Control: High Impact Practices
• AIOps
• AIOps: High Impact Practices
• ChatOps
• Site Reliability
• Site Reliability Engineering - High Impact Practices
• Availability Management
• Availability Management: Success Factors
• Capacity and Performance Management
• Capacity and Performance Management: Success Factors
• Measure, Assess, and Report Performance and Capacity
• Monitoring and Event Management
• Monitoring and Event Management - Success Factors
• Ensuring Availability of Data
• Problem Management
• Service Continuity Management
• Service Continuity Management - Success Factors
• Infrastructure and Platform Management
• Infrastructure and platform management: Success factors
• Meeting the Organization's Needs
• Co-Created Value
• Co-Created Value in HVIT Environments
• Service Experience
• Assured Conformance
• DevOps Audit Defense Toolkit
• DevSecOps
• Peer Review
• Information Security Management
• Information Security Management: Success Factors
• Risk Management
• Establish Governance and Nurture Culture
• Risk Analysis