ITIL® 4 Strategist Direct, Plan and Improve (DPI) Training

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We, at Multisoft Systems, are providing ITIL® 4 Strategist: Direct, Plan and Improve Training for the professionals who want to align their team’s objectives to the organizational strategy. Our experts have designed this course to provide guidance on planning work, improving products, managing change, and embedding continual improvement into the organizational culture.

This course will help the professionals in creating a 'learning and improving' in IT organization. It will tell you the practical planning methods, strategic methods of delivering continual improvement with necessary agility, and the impact of Agile and how it can be leveraged to an organization's advantage.

Go for this course if you are planning fot the ITIL® 4 Strategist: Direct, Plan & Improve exam! You will become a master of driving changes, facilitating decision-making, supporting change management, minimizing disruption, innovating compliant, and encouraging a culture of continual improvement in the organization.

ITIL® 4 DPI Course Objective
  • How to drive and manage effective organizational change?
  • How to encourage a culture of continual improvement?
  • How to facilitate decision-making?
  • How to support change management?
  • How to minimize disruption?
  • How to innovate while remaining compliant?
ITIL® 4 DPI Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • 24x7 After Training Support
ITIL® 4 DPI Target Audience
  • ITIL® 4 Strategist: Direct, Plan and Improve Training is designed for the managers of all levels involved in shaping direction and strategy or developing the performance of a team.
ITIL® 4 DPI Course Prerequisites
  • ITIL 4 Foundation certification
ITIL® 4 DPI Course Certification
  • Multisoft Systems will provide you with a training completion certificate after completing the ITIL® 4 Strategist Direct, Plan and Improve Training.

ITIL® 4 DPI Course Content

Module 1: Course Introduction

  • ITIL 4 Strategist Direct Plan and Improve

Module 2: Key Concepts of DPI

  • Key Concepts of Direct, Plan, and Improve (DPI)
  • Direction
  • Policies and Guidelines
  • Risks and Controls
  • Planning
  • Improvement
  • Governance, Compliance, and Management
  • Applying the Guiding Principles
  • Operational Model
  • Value, Outcomes, Costs, and Risks

Module 3: Key Principles and Methods of Direction and Planning

  • Key Principles and Methods of Direction and Planning
  • Strategy and Cascading Goals and Requirements
  • Define Effective Policies, Controls, and Guidelines
  • Effective Controls
  • Effective Guidelines
  • Decision Making at the Right Level

Module 4: Governance, Risk, and Compliance

  • Governance, Risk, and Compliance
  • Structures and Methods for Decision Making
  • Governance of Service Provider
  • Role of Risk Management

Module 5: Continual Improvement

  • Continual Improvement
  • Continual Improvement Culture
  • Continual Improvement in Organization
  • The Continual Improvement Model 
  • Step One What Is the Vision?
  • Step Two Where Are We Now?
  • Step Three Where Do We Want to Be? 
  • Step Four How Do We Get There?
  • Creating an Action Plan
  • Step Five Take Action?
  • Step Six Did We Get There?
  • Step Seven How Do We Keep the Momentum Going?
  • Measurement and Reporting in Continual Improvement
  • Assessments
  • Gap Analysis
  • SWOT Analysis
  • Change Readiness Analysis
  • Customer or User Satisfaction Analysis
  • SLA Achievement Analysis
  • Benchmarking
  • Maturity Assessment
  • Business Case
  • Building a Business Case
  • Communicating and Advocating for a Business Case

Module 6: Communication and Organizational Change Management

  • Communication and Organizational Change Management
  • Communications Principles
  • Communication Is a Two-Way Process
  • We Communicate All the Time
  • Timing and Frequency Matter
  • No Single Method of Communication Works for Everyone
  • The Message Is in the Medium
  • Communication Methods and Media
  • Examples of Communication Methods
  • Defining and Establishing Feedback Channels
  • Identifying and Communicating with Stakeholders
  • Stakeholder Mapping
  • Understanding Stakeholders
  • Basics of Organizational Change Management (OCM)
  • Essentials for Successful Improvement
  • OCM Throughout Direction, Planning, and Improvement
  • Establishing Effective Interfaces across the Value Chain

Module 7 - Measurement and Reporting

  • Measurement and Reporting
  • Basics of Measurement and Reporting
  • Key Concepts of Measurement and Reporting
  • Defining and Using Measurement and Reporting
  • Reasons for Measuring
  • Types of Measurement
  • Relationship between Measurement and Behavior
  • Measurement Cascades and Hierarchies
  • Balanced Scorecard
  • Success Factors and KPIs

Module 8: Value Streams and Practices

  • Value Streams and Practices
  • Value Stream Mapping
  • Developing a Value Stream Map
  • Types of Waste
  • Increasing the Detail in Value Stream Maps
  • Measurement and the Four Dimensions
  • Measurement of Partners and Suppliers
  • Measurement of Value Stream and Processes
  • Process Metrics
  • Value Stream and Processes in the SVS
  • Relationship between Value Streams and Practices
  • Relationship between Value Streams and Processes
  • Designing a Workflow
  • Workflow Metrics

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