81031AE: Service Management in Microsoft Dynamics NAV 2017 Training

3896 Learners

The 81031AE: Service Management in Microsoft Dynamics NAV 2017 Training course teaches the learners about how to make use of service management capabilities in Microsoft Dynamics NAV 2017 to help businesses optimize on their service operations. This course explains the service management structure, time management, planning management, and service price management.

This training also familiarizes the learners with the terminologies such as WMS Integration, Post Consumption, Resources and Allocation, Service Tasks, Periodic Activities, Job Queue, Service Price Adjustment Groups, etc.

At the end of the training session, the learner will find himself / herself able to perform the following tasks:

  • Registering Service Consumption
  • Using Standard Service Codes
  • Registering Spare Parts and Replacing Components
  • Using Serial Numbers
  • Using Bin Code when Registering Spare Parts
  • Registering Fault Codes
  • Posting Service Setup
  • Undo Shipment and Consumption
  • Planning Management Setup
  • Perform a Service Price Adjustment
Target audience
  • Application Consultant
  • Solution Architect
  • Technology Consultant
Prerequisites

The following are the prerequisites required to attend this training:

  • General knowledge of Microsoft Windows
  • General accounting knowledge

The 81031AE: Service Management in Microsoft Dynamics NAV 2017 Training course teaches the learners about how to make use of service management capabilities in Microsoft Dynamics NAV 2017 to help businesses optimize on their service operations. This course explains the service management structure, time management, planning management, and service price management.

This training also familiarizes the learners with the terminologies such as WMS Integration, Post Consumption, Resources and Allocation, Service Tasks, Periodic Activities, Job Queue, Service Price Adjustment Groups, etc.

At the end of the training session, the learner will find himself / herself able to perform the following tasks:

  • Registering Service Consumption
  • Using Standard Service Codes
  • Registering Spare Parts and Replacing Components
  • Using Serial Numbers
  • Using Bin Code when Registering Spare Parts
  • Registering Fault Codes
  • Posting Service Setup
  • Undo Shipment and Consumption
  • Planning Management Setup
  • Perform a Service Price Adjustment
Target audience
  • Application Consultant
  • Solution Architect
  • Technology Consultant
Prerequisites

The following are the prerequisites required to attend this training:

  • General knowledge of Microsoft Windows
  • General accounting knowledge

81031AE: Service Management in Microsoft Dynamics NAV 2017 Training Course Content

1. Service Management Overview

  • What is Service Management

2. Service Items

  • Service Item
  • Service Item Setup
  • Create Service Items Manually
  • Creating Service Items from a Service Order
  • Creating a Service Items Automatically
  • Service Item Components
  • Warranty for Service Items
  • TroubleShooting
  • Service Item History

3. Service Orders

  • Service Order Setup
  • Service Order Overview
  • Service Lines
  • Service Shelves
  • Loaners
  • Service Quotes

4. Processing Service

  • Setup
  • Registering Service Consumption
  • Using Standard Service Codes
  • Registering Spare Parts and Replacing Components
  • Using Serial Numbers
  • Using Bin Code when Registering Spare Parts
  • WMS Integration
  • Registering Fault Codes
  • Repair and Service Order Status

5. Posting Service

  • Posting Service Setup
  • Post Service when Servicing is Completed
  • Post Service Usage During Servicing
  • Post Consumption
  • Undo Shipment and Consumption

6. Planning Management

  • Planning Management Setup
  • Resources
  • Allocation
  • Service Tasks
  • Allocation Status and Repair Status

7. Service Contracts

  • Service Contracts
  • Service Contracts Setup
  • Operational Information on the Service Contract
  • Invoice Details on the Service Contract
  • Service Contract Functions
  • Service Contract Quotes
  • Periodic Activities

8. Service Price Management

  • Service Price Groups
  • Service Price Adjustment Groups
  • Performing a Service Price Adjustment

9. Job Queue

  • Job Queue

Learning Partner

Drop Us a Query

+91 9810306956

Available 24x7 for your queries

81031AE: Service Management in Microsoft Dynamics NAV 2017 Training Course Certificate

Our Training Certificates Get The Job Done

Multisoft Systems is the “one-top learning platform” for everyone.

Get trained with certified industry experts and receive a globally-recognized training certificate.

Multisoft Training Certificate Features :
  • Globally recognized certificate with complete name of the candidate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
certificate-sample

81031AE: Service Management in Microsoft Dynamics NAV 2017 Corporate Training & Certification Pr

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

Learn from the experts

Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements of your workforce. You can even choose a trainer from our team of certified industry experts.

Learn from the experts

Expert Mentors

Get trained from our team of highly skilled and certified trainers, who are officially accredited professionals with relevant industry experience and adept in providing the knowledge and skills required to be successful.

Learn from the experts

360º Learning Solution

Engage your employees with our all-inclusive learning platform. Avail benefits of 24/7 access to the learning management system, industry-certified mentors, assessments & mock tests, real-time learning and more.

Learn from the experts

Learning Assessment

Check test score and performance with our skills analysis tools. Our detail scoreboard displays scores, areas of strength, detailed answer of questions and more for each employee.

Download Corporate Brochure

What Attendees are Saying

+

+91 9810306956

Available 24x7

Multisoft
Online

Multisoft
Hi there 👋

How can I help you?
1:40
×
Chat with Us