81031AE: Service Management in Microsoft Dynamics NAV 2017 Training

3896 Learners

The 81031AE: Service Management in Microsoft Dynamics NAV 2017 Training course teaches the learners about how to make use of service management capabilities in Microsoft Dynamics NAV 2017 to help businesses optimize on their service operations. This course explains the service management structure, time management, planning management, and service price management.

This training also familiarizes the learners with the terminologies such as WMS Integration, Post Consumption, Resources and Allocation, Service Tasks, Periodic Activities, Job Queue, Service Price Adjustment Groups, etc.

At the end of the training session, the learner will find himself / herself able to perform the following tasks:

Registering Service Consumption
Using Standard Service Codes
Registering Spare Parts and Replacing Components
Using Serial Numbers
Using Bin Code when Registering Spare Parts
Registering Fault Codes
Posting Service Setup
Undo Shipment and Consumption
Planning Management Setup
Perform a Service Price Adjustment

Target audience

Application Consultant
Solution Architect
Technology Consultant

Prerequisites

The following are the prerequisites required to attend this training:

General knowledge of Microsoft Windows
General accounting knowledge

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At the end of the training session, the learner will find himself / herself able to perform the following tasks:

Registering Service Consumption
Using Standard Service Codes
Registering Spare Parts and Replacing Components
Using Serial Numbers
Using Bin Code when Registering Spare Parts
Registering Fault Codes
Posting Service Setup
Undo Shipment and Consumption
Planning Management Setup
Perform a Service Price Adjustment

Target audience

Application Consultant
Solution Architect
Technology Consultant

Prerequisites

The following are the prerequisites required to attend this training:

General knowledge of Microsoft Windows
General accounting knowledge

81031AE: Service Management in Microsoft Dynamics NAV 2017 Training Course Content

Service Management Overview
Service Items
Service Orders
Processing Service
Posting Service
Planning Management
Service Contracts
Service Price Management
Job Queue

1. Service Management Overview

What is Service Management

2. Service Items

Service Item
Service Item Setup
Create Service Items Manually
Creating Service Items from a Service Order
Creating a Service Items Automatically
Service Item Components
Warranty for Service Items
TroubleShooting
Service Item History

3. Service Orders

Service Order Setup
Service Order Overview
Service Lines
Service Shelves
Loaners
Service Quotes

4. Processing Service

Setup
Registering Service Consumption
Using Standard Service Codes
Registering Spare Parts and Replacing Components
Using Serial Numbers
Using Bin Code when Registering Spare Parts
WMS Integration
Registering Fault Codes
Repair and Service Order Status

5. Posting Service

Posting Service Setup
Post Service when Servicing is Completed
Post Service Usage During Servicing
Post Consumption
Undo Shipment and Consumption

6. Planning Management

Planning Management Setup
Resources
Allocation
Service Tasks
Allocation Status and Repair Status

7. Service Contracts

Service Contracts
Service Contracts Setup
Operational Information on the Service Contract
Invoice Details on the Service Contract
Service Contract Functions
Service Contract Quotes
Periodic Activities

8. Service Price Management

Service Price Groups
Service Price Adjustment Groups
Performing a Service Price Adjustment

9. Job Queue

Job Queue

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81031AE: Service Management in Microsoft Dynamics NAV 2017 Training Course Certificate

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