Peoplesoft (Support and HelpDesk) Training
1K+ ReviewsInstructor-Led Training Parameters
Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Lifetime e-Learning Access
- 24x7 After Training Support
Peoplesoft (Support and HelpDesk) Training Course Overview
This course is for project team members who are implementing the PeopleSoft Support and HelpDesk applications. This course describes the business processes for call center applications and teaches implementers how to set up and administer the system.
By the end of the course you will understand how to configure the case transaction pages and their field labels to reflect the particular usage that make sense for your company. You will also know how to define field values for various prompt tables used by the case transaction.
Additionally, you will know how to set up and manage a solution knowledgebase, as well as how to set up service level agreements to define service expectations between you and your customers. You will also discover how to unleash the power of Active Analytics Framework to automate your business processes. For a full list of additional features covered by this course, please see the detailed topic list for this course description.
At Multisoft you will Learn To:
- Automatically assign a case to a provider group and agent based on competencies and other criteria
- Create Call Center business units and agents
- Configure the call center case page to your organization's business needs
- Set up your own status, priority, and other field values for use on the case page
- Define service level agreements and link them to a case
- Use a solution knowledge base to let agents and self-service users easily resolve an issue
Course Topics
- Course Overview
- Call Center Business Process Overview
- Setting Up Call Center Agents
- Setting Up Call Center Business Units
- Configuring the Case Page
- Setting Up Prompt Tables
- Setting Up Agreements and Warranties for Support and Helpdesk
- Managing Solutions
- Setting Up the Solution Infrastructure
- Setting Up the Assignment Engine
- Setting Up Active Analytics Framework
- Setting Up Self-Service
- Setting Up Change Management (Helpdesk only)
- Course Review
Instructor-led Training Live Online Classes
Suitable batches for you
| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now | |
| Jun, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now |
Peoplesoft (Support and HelpDesk) Training Course Content
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Peoplesoft (Support and HelpDesk) Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
Peoplesoft (Support and HelpDesk) Corporate Training
Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.
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Customized Training
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Mentors
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360º Learning Solution
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Learning Assessment
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Certification Training Achievements: Recognizing Professional Expertise
Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :
- Globally recognized certificate
- Course ID & Course Name
- Certificate with Date of Issuance
- Name and Digital Signature of the Awardee
Peoplesoft (Support and HelpDesk) Training Trainer Profile
11+ Years Experienced
Our Peoplesoft (Support and HelpDesk) Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3299+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
What Attendees are Saying
Our clients love working with us! They appreciate our expertise, excellent communication, and exceptional results. Trustworthy partners for business success.
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