Peoplesoft (Support and HelpDesk) Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Instructor-led Training Live Online Classes

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Mar, 2024 Weekdays Mon-Fri Enquire Now
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Peoplesoft (Support and HelpDesk) Training Course Overview

This course is for project team members who are implementing the PeopleSoft Support and HelpDesk applications. This course describes the business processes for call center applications and teaches implementers how to set up and administer the system.

By the end of the course you will understand how to configure the case transaction pages and their field labels to reflect the particular usage that make sense for your company. You will also know how to define field values for various prompt tables used by the case transaction.

Additionally, you will know how to set up and manage a solution knowledgebase, as well as how to set up service level agreements to define service expectations between you and your customers. You will also discover how to unleash the power of Active Analytics Framework to automate your business processes. For a full list of additional features covered by this course, please see the detailed topic list for this course description.

At Multisoft you will Learn To:

  • Automatically assign a case to a provider group and agent based on competencies and other criteria
  • Create Call Center business units and agents
  • Configure the call center case page to your organization's business needs
  • Set up your own status, priority, and other field values for use on the case page
  • Define service level agreements and link them to a case
  • Use a solution knowledge base to let agents and self-service users easily resolve an issue

Course Topics

  • Course Overview
  • Call Center Business Process Overview
  • Setting Up Call Center Agents
  • Setting Up Call Center Business Units
  • Configuring the Case Page
  • Setting Up Prompt Tables
  • Setting Up Agreements and Warranties for Support and Helpdesk
  • Managing Solutions
  • Setting Up the Solution Infrastructure
  • Setting Up the Assignment Engine
  • Setting Up Active Analytics Framework
  • Setting Up Self-Service
  • Setting Up Change Management (Helpdesk only)
  • Course Review

Peoplesoft (Support and HelpDesk) Training Course Content

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Free Peoplesoft (Support and HelpDesk) Training Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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Peoplesoft (Support and HelpDesk) Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.


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Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

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Mentors

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

360º Learning Solution

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Learning Assessment

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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