CISCO CCNA Voice Training

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CISCO Certified Network Associate Voice (CCNA Voice) training imparts the knowledge and skills required to administer a voice network. CCNA Voice course covers detail explanation along with practical implications of VoIP technologies such as handset, call control, IP telephony, IP PBX, and voicemail solutions. The CCNA Voice certification validates the aspirants capabilities on the Cisco Unity Express (CUE), Cisco CallManager Express (CME), and Cisco Unified Communications Manager solutions typically employed by companies and different organizations including schools, retail businesses with employees less than 2,000.

Upon the completion of the training, you will inculcate the following skills:

  • Understand   the components, architecture, features, and , functionalities of Cisco Unified Communications solutions
  • Demonstrate the skills for monitoring a system
  • Configure and maintain Voice Messaging and Presence
  • Make changes/add/move on Cisco Unity Connection, Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, and Cisco Unified Presence
Target audience

The candidates who own the responsibility of managing voice technologies are the ideal candidates for this training. Moreover, the professionals with the following titles and roles can undergo this training:

  • Voice technologies administrator
  • Voice engineer
  • Voice manager
Prerequisites

Candidates with any of the following qualification can attain the CCNA Voice credential:

  • CCNA Routing and Switching
  • CCENT certification
  • CCIE certification
Exams

The candidate has to qualify 640-461 ICOMM - Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam, to gain CCNA Voice credential.

Describe the Characteristics of a Cisco Unified Communications Solution

  • Describe the Cisco Unified Communications components and their functions
  • Describe call signalling and media flows
  • Describe quality implications of a VoIP network

Provision End Users and Associated Devices

  • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create or modify user accounts for Cisco Unified Communications Manager
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
  • Create or modify endpoints for Cisco Unified Communications Manager
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
  • Describe how calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enable end users for Cisco Unified Presence
  • Verify user features are operational

Configure Voice Messaging and Presence

  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified Presence
  • Configure Cisco Unified Presence

Maintain Cisco Unified Communications System

  • Generate CDR and CMR reports
  • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup

Provide End User Support

  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone applications.

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