CISCO CCNA Collaboration

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CISCO Certified Network Associate Voice (CCNA Voice) training imparts the knowledge and skills required to administer a voice network. CCNA Collaboration course covers detail explanation along with practical implications of VoIP technologies such as handset, call control, IP telephony, IP PBX, and voicemail solutions. The CCNA Voice certification validates the aspirants capabilities on the Cisco Unity Express (CUE), Cisco CallManager Express (CME), and Cisco Unified Communications Manager solutions typically employed by companies and different organizations including schools, retail businesses with employees less than 2,000.

Upon the completion of the training, you will inculcate the following skills:

  • Understand   the components, architecture, features, and , functionalities of Cisco Unified Communications solutions
  • Demonstrate the skills for monitoring a system
  • Configure and maintain Voice Messaging and Presence
  • Make changes/add/move on Cisco Unity Connection, Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, and Cisco Unified Presence
Target audience

The candidates who own the responsibility of managing voice technologies are the ideal candidates for this training. Moreover, the professionals with the following titles and roles can undergo this training:

  • Voice technologies administrator
  • Voice engineer
  • Voice manager
Prerequisites

Candidates with any of the following qualification can attain the CCNA Voice credential:

  • CCNA Routing and Switching
  • CCENT certification
  • CCIE certification
Exams

The candidate has to qualify 640-461 ICOMM - Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam, to gain CCNA Voice credential.

210-060- Implementing Cisco Collaboration Devices (CICD)

  • Section 1: Understanding the Characteristics of Cisco Unified Communications Solutions
  • Section 2: Understanding Administrator Interfaces
  • Section 3: Understanding End-User Interfaces
  • Section 4: Understanding Call Flows and Call Legs
  • Section 5: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Section 6: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
  • Section 7: Understanding End-User Characteristics and Configuration Requirements
  • Section 8: Understanding End-User Implementation Options
  • Section 9: Understanding Endpoint Characteristics and Configuration Requirements
  • Section 10: Understanding Endpoint Implementation Options
  • Section 11: Understanding Telephony Features
  • Section 12: Enabling Telephony Features
  • Section 13: Understanding Mobility Features 
  • Section 14: Enabling Mobility Features
  • Section 15: Understanding Cisco Unity Connection
  • Section 16: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Section 17: Understanding End User and Voice Mailbox Implementation Options
  • Section 18: Understanding Cisco Unified Communications Manager IM and Presence Service
  • Section 19: Enabling Cisco Unified Communications Manager IM and Presence Service
  • Section 20: Providing End-User Support
  • Section 21: Understanding Cisco Unified Communications Manager Reports
  • Section 22: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Section 23: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Section 24: Monitoring Voicemail in Cisco Unity Connection
  • Section 25: Understanding the Disaster Recovery System

Implementing Cisco Video Network Devices, Part 1 (CIVND1)

  • Section 1: Introduction to Video and Video Applications
  • Section 2: Video Technology Basics
  • Section 3: Video Protocols and Media
  • Section 4: Functional Components of Video Infrastructure
  • Section 5: Network Requirements of Video Solutions
  • Section 6: Cisco Video Solution Architecture Overview
  • Section 7: Environmental Requirements for Video Installations
  • Section 8: Installing Cisco Telepresence Endpoints and Profile Systems

Implementing Cisco Video Network Devices, Part 2 (CIVND2)

  • Section 1: Describing Cisco Video and Content Delivery
  • Section 2: Describing Cisco Video Surveillance
  • Section 3: Describing Cisco Collaboration
  • Section 4: Discovering Central Collaboration Endpoint Control Elements
  • Section 5: Describing and Installing Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber
  • Section 6: Configuring Cisco Unified IP Phones and Cisco Jabber
  • Section 7: Operating and Troubleshooting Cisco Unified IP Phones and Cisco Jabber
  • Section 8: Describing Cisco Tele Presence Endpoint Characteristics and Installation
  • Section 9: Configuring Cisco Tele Presence CTS Software-Based and Cisco DX650 Endpoints
  • Section 10: Configuring Cisco Tele Presence TC Software-Based Endpoints
  • Section 11: Operating and Troubleshooting Cisco Tele Presence Endpoints
  • Section 12: Describing Cisco Multipoint Conferencing Solutions
  • Section 13: Configuring and Monitoring Cisco Multipoint Conferencing
  • Section 14: Describing Cisco DMP Characteristics and Installation
  • Section 15: Configuring Cisco DMPs
  • Section 16: Managing Cisco Edge 340 DMPs
     

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