Information Technology Infrastructure Library (ITIL) is a practice of framework designed for IT companies managing the service delivery around the world. In broader sense, it provides service model prescribing the process and activities during the development of IT service. The major reason behind using this tool is to ensure that the service is delivered and incorporated with best practices. Moreover, it helps in reducing the cost of service development. However, to get the best result, the individual using this software need a formal ITIL service strategy training. The service strategy training is an intermediate level course, and is among the five ITIL Service Lifecycle modules that covers management. On completion, the individual will be able to demonstrate and clearly understand the risk for developing the program.
With proper training, the candidate will be prepared for the exam that leads to ITIL Intermediate Certificate: Service Strategy. The learning outcomes are:
- Defining services and how it can deliver value to the customer
- Understanding the impact of external markets and customer requirements
- Defining customer value creation
- Conducting strategic assessments with market uncertainty
Who should join this online course?
Professionals who are into CIOs, Managers, Supervisory staff, team leaders, IT Consultants post can join this course.
Once the course is completed the candidate can confidently work in handling the ITIL tool. The main objective of undergoing this course is to understand the customer objective and role the IT service plays. Some of the key topics that are covered: Service value definition, business-case development, service assets and others.
Undergoing the ITIL service strategy training in Delhi from professional e-learning institute, the aspirants will get proficiency in management of service strategy and take part in the certification course. Moreover, it is an interactive e-learning course with accreditation and the training is offered by certified professionals. By learning under professionals, aspirants will be more confident and look forward to get the best result.