Overview
Salesforce has become the number one customer relationship management (CRM) platform for marketing, sales, service, and commerce. Salesforce Company develops software solutions to help businesses find more prospects, grab more deals, and satisfy customers with amazing service. Hence, it offers certification training to the aspirants. Salesforce Service Cloud Training is ideal for Senior business analysts, Salesforce administrators, and cloud computing consultants; whereas Salesforce Sales Cloud training is designed for Salesforce developers, advanced administrators, Senior business analysts, and cloud computing consultants. Today are going to discuss the career prospects of these 2 courses. We suggest going for the course that suits your career requirements to the fullest.
- Salesforce has become the number one customer relationship management (CRM) platform for marketing, sales, service, and commerce.
- Salesforce Service Cloud Training is ideal for Senior business analysts, Salesforce administrators, and cloud computing consultants.
- Salesforce Sales Cloud training is designed for Salesforce developers, advanced administrators, Senior business analysts, and cloud computing consultants.
Salesforce Service Cloud Training
This course is designed to help you understand the terminology related to Service cloud, determine the functionality over the web, email, chat, social media, and mobile phone, and design a case management solution from case creation to closure. In its completion, you will be able to determine the factors influencing the contact centre and handling knowledge management starting from creation to feedback including the data migration strategy.
Salesforce Sales Cloud Training
This course is designed to understand the sales process and the factors influencing it, know account and contact management details, get deep knowledge of the Salesforce product lines, and determine methods for lead scoring and practices for lead management. You will also be able to identify use cases and considerations for using email, mobile solutions, and productivity tools.
Conclusion
Candidates who attended Building Applications with Force.com (DEV 401) Training or Administration Essentials for New Admins (Enterprise and Unlimited Editions) (ADM201) are entitled to Salesforce Service Cloud training. However, you are supposed to have attended Building Applications with Force.com (DEV 401) Training, Administration Essentials for Experienced Admins (ADM211) Training, or Administration Essentials for New Admins (Enterprise and Unlimited Editions) (ADM201) for the other course.