Top 10 must-know interview questions and answers for the ITIL® 4 Professionals in 2022

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ITIL 4 is the most recent release of ITIL®. Earn ITIL® 4 Foundation Certification Training if you are looking forward to taking your career to the next level of ITIL® analytics. We have presented an advanced set of ITIL interview questions & answers for both passed-out graduates and experienced professionals.

Q1: What is ITIL?

ITIL stands for Information Technology Infrastructure Library – it was introduced to improve the IT services and comprises a number of best practices. The range of ITIL IT practices includes processes, practices, tasks, and checklists. ITIL is not a methodology; it is a framework to be adopted by the organizations as per specific needs. This framework is used in demonstrating compliance and measuring improvement. However, ITIL 4 is the most recent release of ITIL®

Q2: Who is ITIL® 4 Foundation Certification Training for?

A passed-out graduate who is seeking for ITIL® foundation level knowledge, interested in learning the next level from ITIL® V3 certification, or looking for ITSM education can pursue the ITIL course. Plus, the professionals who know ITIL® practices and the students who wish to take the ITIL® 4 Certification Exam are eligible for this course.

Q3: Which are the five-book libraries of ITIL?

ITIL consists of a five-book library – Continual Service Improvement, Service Transition, Service Operation, Service Strategy, and Service Design.

Q4: Why do I earn ITIL® 4 Foundation Certification Training?

This training will enable you in understanding service catalogue, risk management, service level agreement, selected functions, selected processes, technology & architecture, models explaining the importance of people, processes, products and partners for Service management, generic concepts and definitions covering assets, and service knowledge management system. With ITIL Foundation Training, you will also be able to understand the tools and components of ITIL® 4.

Q5: What is the difference between ITIL v3 and ITIL 4 approaches?

ITIL 4 shifts work to bring end-to-end value system for service delivery. It leverages the service value chain and focuses from value stream in ITIL V3 service lifecycle. ITIL v3 focuses on processes, but ITIL 4 focuses on practices over processes. ITIL v3 presents 26 processes as the set of organizational resources, whereas ITIL 4 presents 34 processes.

Q6: Which are the 4 Ps of ITIL?

People, Process, Products and Partners are the 4 Ps of ITIL.

Q7: Which are the key benefits of pursuing ITIL® 4 Foundation Certification Training?

ITIL Foundation Training in Noida or any other high-tech Asian City gives worldwide recognition to the aspiring candidates. It introduces a proactive culture and smart approach to improve initiatives. ITIL has familiarity with standard languages, and certified professionals play a significant role in organizational growth.

Q8: Which are the 34 recognized processes of ITIL4?

ITIL4 is featured with 34 recognized practices, including general management practices, service management practices, and technical management practices. These practices are Architecture management, Service financial management, Strategy management, Portfolio management, Workforce and talent management, Continual improvement, Measurement and reporting, Information security management, Risk management, Knowledge management, Organizational change management, Relationship management, Project management, Supplier management, Business analysis, Service catalogue management, Service design, Service level management, Availability management, Capacity and performance management, Service continuity management, Service desk, Monitoring and event management, Service request management, Incident management, Problem management, Release management, Service validation and testing, Change enablement, Service configuration management, IT asset management, Deployment management, Infrastructure and platform management, and Software development and management.

Q9: What is ITSM?

ITSM or IT Service Management is delivered by the appropriate mix of people, processes and technology. Developed to meet the specific organizational needs, it is ideal to be implemented with the ITIL framework.

Q10: What are AXELOS and PeopleCert?

AXELOS was established in 2013 to develop, manage and grow the Best Practice portfolio. It is a joint venture company between Capita and the UK Government (Cabinet Office).

However, the PeopleCert is a single Examination Institute for the Best Practice Portfolio. These institutes provide certification to the training providers and give access to the classroom as well as online examinations.


About the Author: Rajib Kar, a content developer at Multisoft, loves to write about the recent developments of corporate training certification courses. He is carrying seven years of work experience in this domain.



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