Updated ITIL Training and Certification Guide

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ITIL (Information Technology Infrastructure Library) is a framework for managing IT service delivery in an organization. It defines specific processes and activities during the design, development, delivery, and support of IT services. IT service management is an essential aspect to meet the needs of an organization and ensure the appropriate mix of people, processes, and technology. Trained ITSM professionals contribute to the success of the business by implementing their expertise to improve efficiency, reduce operational costs and workloads, increase control and governance, and improve collaborations across business functions. ITIL training and certification leads to a career that is ever-growing. ITIL is the jack of all trades and is implemented in almost every industry, including entertainment, food and beverage, aerospace, finance, and IT. For professionals aspiring to build a career in ITIL, it is crucial to understand the respective certification path.

Axelos is the set up that maintains the ITIL framework and accredits training and examination institutes such as Multisoft Systems. It offers five certification levels: Foundation, Practitioner, Intermediate, Expert, and Master. ITIL Foundation certification validates professionals’ knowledge of the ITIL terminology, and structure and the core principles of ITIL practices for service management. It is suitable for individuals who want to acquire basic knowledge of this framework or professionals who want to adopt ITIL in their organization. Multisoft Systems is an accredited training organization that prepares participants for this entry level exam through the ITIL Foundation training program.

ITIL Practitioner certification exam tests candidates on their practical knowledge of ITIL processes and how they implement those principles in the real world. Foundation certification is a prerequisite to the Practitioner certification exam. Although it is not mandatory for the next level ITIL credentials, it does provide a few credits toward ITIL Expert certification.

ITIL Intermediate has a similar modular structure as of ITIL Foundation, with modules divided into two major groups: Service Lifecycle and Service Capability. It is one of the most crucial credentials in the ITIL scheme because it provides mid-level knowledge and leads candidates to Expert level status. There are various Intermediate trainings that cover different phases of service lifecycle. For example, ITIL® Intermediate Service Design (SD) Training, ITIL® Intermediate Service Operation (SO) Training, ITIL® Intermediate Continual Service Improvement (CSI) Training, ITIL® Intermediate Service Strategy (ST) Training, and ITIL® Intermediate Service Transition (ST) Training.

ITIL Expert and ITIL Master are the advanced certifications in this scheme, where Expert certification is a prerequisite for the ITIL Master certification. Master certification demonstrates the ability of candidates’ to apply the ITIL framework in real-world situations. ITIL 4 is the next evolution of the ITIL certification scheme. Axelos has come up with the Foundation level certification that is designed as an introduction to ITIL 4. For professionals who want to excel in this field and want to work with large corporations who have adopted the ITIL framework, keeping current with the certifications and getting their knowledge validated is the key to success.


About the author: Nisha Negi is a Technical Content Writer at Multisoft Systems. She writes blog posts and articles on various technical subjects. She is an experienced IT professional, and bears immense knowledge of the latest technology. She stays current with all the ongoing and upcoming certifications. Her way of expression is contemporary and crisp.


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