ServiceNow Customer Service Management Fundamentals (CSM) Training

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Are you responsible for configuring and administering the Customer Service Management application in your current organization? Pursue this ServiceNow Customer Service Management Fundamentals (CSM) Training from Multisoft Systems. Multisoft is a globally acclaimed corporate training company that ensures high-quality standards in delivering this ServiceNow Customer Service Management Fundamentals (CSM) Training. Backed by a specialized team of ServiceNow experts, this training company is committed to providing you with a training completion certificate after you have completed this training

You will be able to work with Knowledge Base, Service Catalog, Service Portal, and other process applications after you have attended this course. This course will enable you to explore mobile features related to Customer Service Management, understand the use and architecture of Customer Service Management application, Configure Communication Channels, and place the Customer Service Management application in the ServiceNow platform successfully.

In its successful completion, you will learn:
  • Understand the use and architecture of Customer Service Management application Place the Customer Service Management application and its related applications in the ServiceNow platform Work with the vital process applications, such as Knowledge Base, Service Catalog, and Service Portal Configure Accounts, Entitlements, Assets, Contracts, Account Relationships, and Communication Channels Explore mobile features related to Customer Service Management
Target audience
  • The functional administrators who configure and administer the Customer Service Management application are eligible for this ServiceNow Customer Service Management Fundamentals (CSM) Training.
Certification
  • Multisoft Systems will provide you with a training completion certificate after completing the ServiceNow Customer Service Management Fundamentals (CSM) Training.
  • Module 1: User Interface & Navigation 
  • Module 2: Collaboration 
  • Module 3: Database Administration 
  • Module 4: Self-Service & Process Automation 
  • Module 4: Introduction to Development 
  • Module 6: Capstone Project
     

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