ServiceNow Software Asset Management Professional Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

ServiceNow Software Asset Management Professional Training Course Overview

Empower Your IT Career with ServiceNow Software Asset Management Course: Learn to Streamline Software Licenses, Optimize Usage, Drive Compliance, and Realize Significant Cost Savings. Transform Your Organization's Asset Management Strategy Today!

ServiceNow Software Asset Management (SAM) is a module within the ServiceNow platform designed to streamline the management of software assets in an organization. This system allows organizations to automate many of the tasks involved in tracking and managing software licenses, ensuring compliance, and optimizing the use of software assets. Our ServiceNow Software Asset Management (SAM) course offers an in-depth exploration of how to effectively manage and optimize software assets using ServiceNow, one of the industry's leading platforms. The course is meticulously designed to offer a balance between fundamental concepts and advanced strategies of software asset management.

At the onset, learners are introduced to the essence of Software Asset Management and its crucial role in today's tech-savvy business world. The course then delves into the heart of ServiceNow's SAM module, providing comprehensive insights into its capabilities and application in real-world scenarios. As the course progresses, you will learn how to efficiently manage software licenses, ensuring that your organization maintains compliance while also avoiding excessive expenditure on unnecessary licensing. The course also illuminates how to track and optimize software usage, equipping learners with the skills needed to identify and eliminate waste, thereby opening up avenues for cost savings.

Crucial aspects of software procurement, another key component of software lifecycle management, are covered comprehensively. You will understand how to make strategic, cost-effective software procurement decisions based on the data-driven insights available in ServiceNow.

This course also provides hands-on learning opportunities, enabling you to apply the acquired knowledge and skills in real-world scenarios. These practical exercises are devised to help you gain proficiency in using the ServiceNow SAM module, thereby providing you with invaluable experience that will be beneficial in a professional environment.

ServiceNow Software Asset Management Professional Course Objective
  • Understand Software Asset Management Fundamentals: Comprehend the importance and benefits of software asset management, and its role in modern business operations.
  • Familiarize with ServiceNow SAM Module: Gain a thorough understanding of the ServiceNow SAM module, its functionalities, and how to navigate it effectively for software asset management.
  • Manage Software Licenses Efficiently: Acquire skills to manage and control software licenses, ensuring compliance and minimizing risk of over-licensing or under-licensing.
  • Optimize Software Usage: Learn to identify underused software assets and optimize their usage, leading to cost savings and enhanced efficiency.
  • Make Effective Software Procurement Decisions: Understand how to use ServiceNow SAM data to make strategic and cost-effective software procurement decisions.
  • Manage Software Lifecycle: Learn to manage the entire lifecycle of a software asset from procurement to retirement using ServiceNow SAM.
  • Implement SAM Best Practices: Learn and apply industry best practices in software asset management within your organization, to improve overall operational efficiency.
  • Gain Practical Experience: Get hands-on experience with ServiceNow SAM through practical exercises and real-world scenarios, enabling you to apply the knowledge gained during the course in a professional setting.
ServiceNow Software Asset Management Professional Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • 24x7 After Training Support
Target Audience
  • IT Professionals
  • ISoftware Asset Managers
  • IBusiness Analysts
  • IProject Managers
  • IIT Service Management Professionals
  • IIT Compliance Officers
ServiceNow Software Asset Management Professional Course Prerequisites
  • Basic Understanding of ITSM: Familiarity with the basics of IT Service Management (ITSM) is beneficial. Concepts around service lifecycle management, incident management, problem management, and change management will be useful.
  • Experience with ServiceNow: While not essential, experience using the ServiceNow platform can be helpful. If you are already familiar with the platform's layout and basic functionality, you can more easily focus on the specific features of the SAM module.
  • Familiarity with Software Licensing: Some understanding of software licensing, such as the different types of licenses and how they are typically managed, will be beneficial for the sections of the course dealing with license management.
  • General IT Knowledge: General IT knowledge, such as an understanding of software installation and maintenance procedures, can also be helpful for understanding the practical applications of SAM.
ServiceNow Software Asset Management Professional Course Certification
  • Multisoft Systems provides a globally recognized training certificate after successful completion of ServiceNow Software Asset Management Training Course.

Instructor-led Training Live Online Classes

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Jul, 2024 Weekdays Mon-Fri Enquire Now
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Aug, 2024 Weekdays Mon-Fri Enquire Now
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ServiceNow Software Asset Management Professional Training Course Content

Module 1: Introduction to Software Asset Management

  • Explain Software Asset Management and its supporting process architecture
  • Identify the plugins and roles that support Software Asset Management on the ServiceNow platform
  • Describe ServiceNow’s Software Asset Management product
  • Software Asset Management Introduction
  • Software Asset Management Process Architecture
  • Software Asset Management Application Overview
  • Software Asset Management Requirement Recommended Practices

Module 2: Trustworthy Data

  • Describe data used to support Software Asset Management in ServiceNow
  • Demonstrate software data import options
  • Explain software discovery and normalization
  • Introduction to Software Asset Data
  • Import Software Entitlements
  • Import Software Data Using System Import Sets
  • Software Discovery
  • Software Discovery Model Normalization
  • Content Service and Job Results

Module 3: Practical Management

  • Demonstrate the components of software products, models, entitlements, and allocations
  • Describe software license metrics and their value to software entitlements
  • Illustrate knowledge of software reconciliation and associated results
  • Software License Management Introduction
  • Software Products and Models
  • Software License Metrics
  • Software Entitlements
  • Software Allocations
  • Software Reconciliation

Module 4: Operational Integration

  • Describe software license contracts and their relationship to software entitlements
  • Use catalogs, procurement and change management to support Software Asset Management
  • Demonstrate software remediation
  • Operational Integration Introduction
  • Software License Contracts
  • Software Spend
  • License Change Projection
  • Software Request
  • Software Sourcing
  • Software Remediation

Module 5: Strategic Conformance

  • Discuss software model lifecycle capabilities
  • Describe optimization of software installations
  • Explain software asset management retirement and expiration activities
  • Software Model Lifecycle
  • Software Installation Optimization
  • Software Retirement

Module 6: Reporting and Analytics

  • Explain Performance Analytics for Software Asset Management
  • Discuss the differences between analytics and reporting
  • Describe Software Asset Management dashboards and content
  • Software Asset Analytics Dashboards
  • Software Asset Management Publisher Dashboards
  • Software Asset Management Subscription Dashboards
  • Software Asset Management Other Dashboards


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ServiceNow SAM Professional Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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ServiceNow SAM Professional Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

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Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements


Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

360º Learning Solution

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Learning Assessment

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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ServiceNow Software Asset Management Professional Training FAQ's

While familiarity with the ServiceNow platform can be beneficial, it is not a prerequisite for this course. The course is designed to accommodate learners of different experience levels, including those new to ServiceNow.

IT professionals, software asset managers, business analysts, project managers, ITSM professionals, IT compliance officers, and anyone looking to transition into a career in software asset management can all benefit from this course.

This course is designed to provide you with a thorough understanding of ServiceNow Software Asset Management.

 Yes, the course is designed to be comprehensive and can accommodate beginners. However, having some familiarity with IT service management and basic knowledge of software licensing would be beneficial.

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