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SAP IS Utilities (IS-U) Training

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Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

SAP IS Utilities (IS-U) Training Course Overview

SAP IS-Utilities (IS-U) is a specialized module within the SAP ERP ecosystem tailored for utility companies (electricity, gas, water, waste, and telecommunications). It supports industry-specific business processes such as meter reading, billing and invoicing, device management, energy data management, and customer service. Through comprehensive integration with core SAP modules (like FI/CO, MM, SD, CRM), IS-U ensures seamless flow of data across operations, from meter-to-cash processes to regulatory compliance and reporting.

This training delves into key subcomponents like Device Management (DM), Contract Accounting (CA), Billing (BC-ISU), Energy Data Management (EDM), and Customer Service (CS). Learners gain practical exposure to configuration, master data setup, process flows, and system customization. Case studies and hands-on exercises reinforce understanding of real-world scenarios like meter change, billing runs, invoice correction, and tariff maintenance.

By completing this course, participants will be well-equipped to support end-to-end utility business processes in SAP, troubleshoot common challenges, and deliver value in utility-sector implementations.

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SAP IS Utilities (IS-U) Training Course curriculum

Curriculum Designed by Experts

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SAP IS-Utilities (IS-U) is a specialized module within the SAP ERP ecosystem tailored for utility companies (electricity, gas, water, waste, and telecommunications). It supports industry-specific business processes such as meter reading, billing and invoicing, device management, energy data management, and customer service. Through comprehensive integration with core SAP modules (like FI/CO, MM, SD, CRM), IS-U ensures seamless flow of data across operations, from meter-to-cash processes to regulatory compliance and reporting.

This training delves into key subcomponents like Device Management (DM), Contract Accounting (CA), Billing (BC-ISU), Energy Data Management (EDM), and Customer Service (CS). Learners gain practical exposure to configuration, master data setup, process flows, and system customization. Case studies and hands-on exercises reinforce understanding of real-world scenarios like meter change, billing runs, invoice correction, and tariff maintenance.

By completing this course, participants will be well-equipped to support end-to-end utility business processes in SAP, troubleshoot common challenges, and deliver value in utility-sector implementations.

  • Explain the architecture, key components, and business scope of SAP IS-Utilities
  • Configure master data (customers, devices, contracts, billing elements)
  • Execute core processes: meter reading, billing, invoice generation, payments, corrections
  • Integrate IS-U with related SAP modules (FI/CO, CRM, MM)
  • Analyze and resolve common errors and exceptions in billing and device management
  • Develop a practical end-to-end business flow for a utility scenario

Course Prerequisite

  • Basic SAP Knowledge – Familiarity with SAP navigation, terminology, and core modules such as FI/CO, SD, or MM is recommended.
  • Utility Industry Awareness – An understanding of electricity, gas, water, or telecom business processes will be helpful.
  • Functional/Domain Experience – Prior exposure to billing, meter-to-cash cycles, or customer service in utilities is an added advantage.
  • Technical Skills (Optional) – Knowledge of ABAP basics or SAP configuration concepts can support deeper learning but is not mandatory.
  • General IT Background – Comfort with ERP systems, databases, and business process workflows.

Course Target Audience

  • SAP functional consultants new to IS-U or those transitioning from other SAP modules
  • Utility domain analysts or professionals seeking SAP exposure
  • Project team members (business analysts, testers, support engineers) in utility technology projects
  • IT professionals in utility companies seeking to understand SAP’s utility workflows

Course Content

  • Role of IS-U in utility sector (electricity, water, gas, waste, telecom)
  • S/4HANA architecture overview and IS-U compatibility
  • Fiori launchpad navigation and user interface for utilities
  • End-to-end meter-to-cash process in S/4HANA

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  • Business Partner approach in S/4HANA (BP as central master data object)
  • Premise, connection object, and installation structure
  • Device management and technical master data setup
  • Data consistency, replication, and integration

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  • Device lifecycle in S/4HANA (installation, replacement, removal)
  • Smart meters and AMI integration capabilities
  • Meter reading order generation and scheduling
  • Handling estimated, actual, and interval data readings

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  • Billing process flow in IS-U on HANA
  • Tariff structure, schema, and rate determination
  • Billing order execution and invoice creation
  • Invoice correction, bill cancellation, and Fiori-based bill display
  • Performance benefits of HANA for mass billing runs

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  • Introduction to FI-CA in S/4HANA
  • Posting, clearing, and account maintenance
  • Payment processing and bank integration
  • Dunning, collections, write-offs, and refunds
  • Analytical dashboards using HANA reporting

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  • Customer Interaction Center in Fiori
  • Service requests and notifications in S/4HANA
  • Move-in, move-out, and contract transfer processes
  • Customer self-service and digital channels integration

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  • Overview of EDM in S/4HANA
  • Load profile management, interval data, and settlement
  • HANA capabilities for large data volumes
  • Integration with renewable energy and smart grid systems

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  • IS-U integration with FI/CO, SD, MM, CRM, and SAP S/4HANA Utilities
  • Web services and external system interfaces
  • SAP Fiori apps for cross-module processes

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  • Embedded analytics in S/4HANA for IS-U
  • Operational dashboards and KPIs for utilities
  • Exception handling and monitoring in real-time

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SAP IS Utilities Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

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  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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SAP IS Utilities Corporate Training

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Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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SAP IS Utilities (IS-U) Training FAQ's

SAP IS-U is an industry-specific solution designed for utility companies to manage meter-to-cash processes including billing, device management, and customer service. On S/4HANA, IS-U benefits from Fiori-based interfaces, Business Partner integration, and faster processing with HANA’s in-memory computing.

The course is ideal for SAP consultants, utility professionals, billing and finance specialists, business analysts, and IT professionals working in electricity, water, gas, or telecom industries who want to specialize in IS-U with HANA.

Participants should have a basic understanding of SAP navigation and ERP concepts. Knowledge of utilities business processes (metering, billing, payments) is helpful. Exposure to FI/CO, MM, or SD modules is an added advantage.

In S/4HANA, IS-U leverages Business Partner as the central master data object, offers simplified data models, faster billing execution, embedded analytics, and Fiori-based user experience, making the processes more efficient compared to the ECC version.

Successful learners can work as SAP IS-U consultants, billing specialists, FI-CA analysts, customer service experts, or utility domain consultants. There is high demand in utility companies, SAP consulting firms, and large system integration projects worldwide.

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