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SAP IS-Utilities (IS-U) Training in UAE

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Instructor-Led Online Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Access to the recorded sessions
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Digital Learning Material
  • 24x7 After Training Support

SAP IS-Utilities (IS-U) Training in UAE Course Overview

Multisoft Systems offers enterprise-grade SAP IS-Utilities (IS-U) Training in UAE, aimed at organizations and professionals in the utilities industry. Covering FI-CA, billing, metering, and CRM integration, the course emphasizes business process efficiency and compliance. With hands-on labs and expert instruction, learners are equipped for SAP IS-U success.This training delves into key subcomponents like Device Management (DM), Contract Accounting (CA), Billing (BC-ISU), Energy Data Management (EDM), and Customer Service (CS). Learners gain practical exposure to configuration, master data setup, process flows, and system customization. Case studies and hands-on exercises reinforce understanding of real-world scenarios like meter change, billing runs, invoice correction, and tariff maintenance.By completing this course, participants will be well-equipped to support end-to-end utility business processes in SAP, troubleshoot common challenges, and deliver value in utility-sector implementations.

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Course Objective

  • Explain the architecture, key components, and business scope of SAP IS-Utilities
  • Configure master data (customers, devices, contracts, billing elements)
  • Execute core processes: meter reading, billing, invoice generation, payments, corrections
  • Integrate IS-U with related SAP modules (FI/CO, CRM, MM)
  • Analyze and resolve common errors and exceptions in billing and device management
  • Develop a practical end-to-end business flow for a utility scenario

Course Prerequisite

  • Basic SAP Knowledge – Familiarity with SAP navigation, terminology, and core modules such as FI/CO, SD, or MM is recommended.
  • Utility Industry Awareness – An understanding of electricity, gas, water, or telecom business processes will be helpful.
  • Functional/Domain Experience – Prior exposure to billing, meter-to-cash cycles, or customer service in utilities is an added advantage.
  • Technical Skills (Optional) – Knowledge of ABAP basics or SAP configuration concepts can support deeper learning but is not mandatory.
  • General IT Background – Comfort with ERP systems, databases, and business process workflows.

Course Target Audience

  • SAP functional consultants new to IS-U or those transitioning from other SAP modules
  • Utility domain analysts or professionals seeking SAP exposure
  • Project team members (business analysts, testers, support engineers) in utility technology projects
  • IT professionals in utility companies seeking to understand SAP’s utility workflows

SAP IS-Utilities (IS-U) Training in UAE Course curriculum

Course Content

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  • Role of IS-U in utility sector (electricity, water, gas, waste, telecom)
  • S/4HANA architecture overview and IS-U compatibility
  • Fiori launchpad navigation and user interface for utilities
  • End-to-end meter-to-cash process in S/4HANA

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  • Business Partner approach in S/4HANA (BP as central master data object)
  • Premise, connection object, and installation structure
  • Device management and technical master data setup
  • Data consistency, replication, and integration

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  • Device lifecycle in S/4HANA (installation, replacement, removal)
  • Smart meters and AMI integration capabilities
  • Meter reading order generation and scheduling
  • Handling estimated, actual, and interval data readings

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  • Billing process flow in IS-U on HANA
  • Tariff structure, schema, and rate determination
  • Billing order execution and invoice creation
  • Invoice correction, bill cancellation, and Fiori-based bill display
  • Performance benefits of HANA for mass billing runs

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  • Introduction to FI-CA in S/4HANA
  • Posting, clearing, and account maintenance
  • Payment processing and bank integration
  • Dunning, collections, write-offs, and refunds
  • Analytical dashboards using HANA reporting

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  • Customer Interaction Center in Fiori
  • Service requests and notifications in S/4HANA
  • Move-in, move-out, and contract transfer processes
  • Customer self-service and digital channels integration

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  • Overview of EDM in S/4HANA
  • Load profile management, interval data, and settlement
  • HANA capabilities for large data volumes
  • Integration with renewable energy and smart grid systems

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  • IS-U integration with FI/CO, SD, MM, CRM, and SAP S/4HANA Utilities
  • Web services and external system interfaces
  • SAP Fiori apps for cross-module processes

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  • Embedded analytics in S/4HANA for IS-U
  • Operational dashboards and KPIs for utilities
  • Exception handling and monitoring in real-time

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Free SAP IS Utilities Training Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

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  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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SAP IS Utilities Corporate Training

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