81066AE: Introduction To Microsoft Dynamics 365 Training
1K+ ReviewsInstructor-Led Training Parameters
Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Lifetime e-Learning Access
- 24x7 After Training Support
81066AE: Introduction To Microsoft Dynamics 365 Training Course Overview
81066AE: Introduction to Microsoft Dynamics 365 training aims to impart enlightenment on the managing the sales, and customer service using the tools of the software. The candidates would come to know all about concepts and components of Microsoft Dynamics 365. The training provides in-depth insight that helps in developing customer engagement strategy along with features and functionalities related to Operations.
After completing the Microsoft Dynamics 365 Certification Course, the candidates would be able to:
- Explore the different action types that can be taken on a record
- Navigate through various client types
- Track activities and data in Outlook
- Examine marketing lists and how they can be used
- Recognize how to plan and budget a marketing campaign
- Understand what quick campaign is and when to use a marketing campaign
- Work with records through various client types
- Explore case types
- Review the basic steps of the marketing process
- Dive deeper into views and how they are utilized
- Recognize the role of leads within Microsoft Dynamics 365
- Application Consultants
- Technology Consultant
- Marketing/Sales/Pre-Sales Executives
The candidates should have knowledge of Microsoft Windows.
Instructor-led Training Live Online Classes
Suitable batches for you
| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now | |
| Jun, 2026 | Weekdays | Mon-Fri | Enquire Now |
| Weekend | Sat-Sun | Enquire Now |
81066AE: Introduction To Microsoft Dynamics 365 Training Course Content
1. Dynamics 365 CRM Overview
- Functional Areas
- Entity Relationship
- Relationships and Records
- Access Types
- Help Area
2. Navigating Dynamics 365 Sales, Customer Service, and Marketing
- Client Types
- Open and Create Records
- Accounts and Contacts
- Other Actions on Records
- Activities
- Interaction Wall
- Views
- Search for Data
3. Sales Management
- Overview of Sales
- Leads
- Opportunities
4. Customer Service
- Overview Customer Service
- Case Management
5. Marketing
- Overview of Marketing
- Marketing Lists
- Marketing Campaigns
- Campaign Responses
6. Overview of Operations
- Cloud Based Solution
- Value of Workspaces
- Workflow Definition
- Industry Focus
- Reporting Tools
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Introduction To Microsoft Dynamics 365 Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
Introduction To Microsoft Dynamics 365 Corporate Training
Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.
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Certification Training Achievements: Recognizing Professional Expertise
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- Globally recognized certificate
- Course ID & Course Name
- Certificate with Date of Issuance
- Name and Digital Signature of the Awardee
81066AE: Introduction To Microsoft Dynamics 365 Training Trainer Profile
19+ Years Experienced
Our Introduction To Microsoft Dynamics 365 Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3950+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
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