MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

3896 Learners

Microsoft Dynamics 365 for Customer is an end-to-end application which is used in tracking data against sales goals, handling the potential customers, practice automation, and learning from your data. It prepares the sales professionals to implement the solutions using high capabilities, codeless extensibility, application, and service integrations.

Depending on a team of efficient trainers, we, Multisoft Solutions, have been providing the MB-210: Dynamics 365 For Customer Engagement For Sales Associate course. Our faculty team believes in providing practical-based learning. On completion, a professional will be able to configure product catalog, complete a sales cycle, manage customer records, identify common sales scenarios, install and configure the Microsoft Dynamics 365 for Sales application, and utilize analytics tools with customer data.

MB-230: Microsoft Dynamics 365 Customer Service Functional Objectives:
  • Install and configure the sales application
  • Identify common sales scenarios
  • Create customer records
  • Use sales tooling
  • Create and use the product catalog
  • Add quotes to opportunities
  • Complete a sale with an order
  • Create and use goals
  • Integrate with PowerBI
  • Enable Sales AI functionality
Target Audience:
  • The professionals who want to become Dynamics 365 for Sales Functional Consultant Associates.
MB-230: Microsoft Dynamics 365 Customer Service Functional Course Prerequisites
  • A professional having a familiarity with business applications
  • A professional with the desire to customize and implement Microsoft Dynamics 365 for Sales application

Microsoft Dynamics 365 for Customer is an end-to-end application which is used in tracking data against sales goals, handling the potential customers, practice automation, and learning from your data. It prepares the sales professionals to implement the solutions using high capabilities, codeless extensibility, application, and service integrations.

Depending on a team of efficient trainers, we, Multisoft Solutions, have been providing the MB-210: Dynamics 365 For Customer Engagement For Sales Associate course. Our faculty team believes in providing practical-based learning. On completion, a professional will be able to configure product catalog, complete a sales cycle, manage customer records, identify common sales scenarios, install and configure the Microsoft Dynamics 365 for Sales application, and utilize analytics tools with customer data.

MB-230: Microsoft Dynamics 365 Customer Service Functional Objectives:
  • Install and configure the sales application
  • Identify common sales scenarios
  • Create customer records
  • Use sales tooling
  • Create and use the product catalog
  • Add quotes to opportunities
  • Complete a sale with an order
  • Create and use goals
  • Integrate with PowerBI
  • Enable Sales AI functionality
Target Audience:
  • The professionals who want to become Dynamics 365 for Sales Functional Consultant Associates.
MB-230: Microsoft Dynamics 365 Customer Service Functional Course Prerequisites
  • A professional having a familiarity with business applications
  • A professional with the desire to customize and implement Microsoft Dynamics 365 for Sales application

MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Course Content

Module 1: Perform discovery, planning, and analysis

  • Create and validate documentation
  • Perform continuous collaboration with the customer

Module 2: Working with Opportunities

  • Manage customers
  • Working with opportunities
  • Embedded intelligence
  • Playbooks
  • Integrated sales tools
  • Module summary

Module 3:Quotes to Orders

  • Order processing overview
  • Manage product catalog
  • Create and manage quotes
  • Create and manage orders and invoices
  • Module summary

Module 4: Sales Analytics and Insights

  • Overview
  • Power BI
  • AI for Sales
  • Module summary

Learning Partner

Drop Us a Query

+91 9810306956

Available 24x7 for your queries

MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Course Certificate

Our Training Certificates Get The Job Done

Multisoft Systems is the “one-top learning platform” for everyone.

Get trained with certified industry experts and receive a globally-recognized training certificate.

Multisoft Training Certificate Features :
  • Globally recognized certificate with complete name of the candidate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
certificate-sample

MB-230: Microsoft Dynamics 365 Customer Service Functional Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

Learn from the experts

Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements of your workforce. You can even choose a trainer from our team of certified industry experts.

Learn from the experts

Expert Mentors

Get trained from our team of highly skilled and certified trainers, who are officially accredited professionals with relevant industry experience and adept in providing the knowledge and skills required to be successful.

Learn from the experts

360º Learning Solution

Engage your employees with our all-inclusive learning platform. Avail benefits of 24/7 access to the learning management system, industry-certified mentors, assessments & mock tests, real-time learning and more.

Learn from the experts

Learning Assessment

Check test score and performance with our skills analysis tools. Our detail scoreboard displays scores, areas of strength, detailed answer of questions and more for each employee.

Download Corporate Brochure

What Attendees are Saying

+

+91 9810306956

Available 24x7

Multisoft
Online

Multisoft
Hi there 👋

How can I help you?
1:40
×
Chat with Us