Dynamics 365 Customer Engagement for Developers Training

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Boost customer engagement of your organization with Microsoft Dynamics 365 Customer Engagement for Developers (55259AC) Training Certification Course from Multisoft Systems. Get trained in one-on-one and corporate trainings from Multisoft’s global subject matter experts. Avail perks like lifetime e-learning access, after training support and globally recognized training certificate.

Microsoft Dynamics 365 Customer Engagement is a CRM platform offers various benefits to businesses and users and it allows them to gain complete insight of customers data and utilize them to boost customer relationships, by developing or delivering solutions that customers and businesses need for better collaboration. In Microsoft Dynamics 365 Customer Engagement for Developers, you will be introduced to Microsoft Dynamics 365 Power Platform tools and features that are essential for developers; build, set-up and deploy Custom Connectors in Power Apps Maker Portal; build custom components with the help of PowerApps Component Framework (PCF); support complex business requirements by extend Model-driven and Canvas Apps with code; learn how and where to use the Power Apps CLI and much more.

Designed and delivered by an industry expert, this course is ideal for technical students and professionals; administrators and developers. Participants can avail several benefits like, lifetime e-learning access, recorded training session videos and after training support and receive one-on-one /corporate instructor led training sessions for this course. After successful completion of the program, participants receive a globally recognized training completion certificate.

Dynamics 365 Customer Engagement for Developers Course Objective
  • Understand the tools and features essential for Developers in the Microsoft Dynamics 365 Power Platform.
  • Support complex business requirements by extend Model-driven and Canvas Apps with code Set up projects in MS Visual Studio for writing code, connecting to and extending the Common Data Service.
  • Write client-side and server code for commands execution, write and read from and to Common Data Service using Web API.
  • Write server-side code for commands execution, write and read from and to Common Data Service using Organization service.
  • Download and configure developer tools and resources such as the Visual Studio resources; Customer Engagement Software Development Toolkit and PowerApps Component Framework (PCF).
  • Understand how and where to use the Power Apps CLI (Command Line Interface) Building, configuring and deploying Custom Connectors in Power Apps Maker Portal.
  • Build custom components with the help of PowerApps Component Framework (PCF).
  • Using Custom Workflow Activities and Plug-In for extending Model-driven Apps with custom business logic
  • Embed PCF components and Canvas Apps into the Model-driven Apps
  • Writing JavaScript code for extending Model-driven Apps using Client API Object Model.
  • Understanding best practice methodologies to extend and write code for the Power Platform and Microsoft Dynamics 365 Customer Engagement
  • Understanding the necessity for Application Lifecycle Management (ALM) by Microsoft Power Platform Build Tools implementation for Power Apps Center of Excellence (CoE) and Azure DevOps
Dynamics 365 Customer Engagement for Developers Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • 24x7 After Training Support
Target Audience
  • Technical students and professionals
  • Administrators
  • Developers
Dynamics 365 Customer Engagement for Developers Course Prerequisites
  • Working knowledge of Microsoft Dynamics 365 Customer Engagement, Microsoft .Net, Visual Studio and Microsoft Power Platform
Dynamics 365 Customer Engagement for Developers Course Certification
  • Multisoft Systems provides a globally recognized training certificate after successful completion of Microsoft Dynamics 365 Customer Engagement for Developers (55259AC) Training Certification Course.
Download Course Brochure

Boost customer engagement of your organization with Microsoft Dynamics 365 Customer Engagement for Developers (55259AC) Training Certification Course from Multisoft Systems. Get trained in one-on-one and corporate trainings from Multisoft’s global subject matter experts. Avail perks like lifetime e-learning access, after training support and globally recognized training certificate.

Microsoft Dynamics 365 Customer Engagement is a CRM platform offers various benefits to businesses and users and it allows them to gain complete insight of customers data and utilize them to boost customer relationships, by developing or delivering solutions that customers and businesses need for better collaboration. In Microsoft Dynamics 365 Customer Engagement for Developers, you will be introduced to Microsoft Dynamics 365 Power Platform tools and features that are essential for developers; build, set-up and deploy Custom Connectors in Power Apps Maker Portal; build custom components with the help of PowerApps Component Framework (PCF); support complex business requirements by extend Model-driven and Canvas Apps with code; learn how and where to use the Power Apps CLI and much more.

Designed and delivered by an industry expert, this course is ideal for technical students and professionals; administrators and developers. Participants can avail several benefits like, lifetime e-learning access, recorded training session videos and after training support and receive one-on-one /corporate instructor led training sessions for this course. After successful completion of the program, participants receive a globally recognized training completion certificate.

Dynamics 365 Customer Engagement for Developers Course Objective
  • Understand the tools and features essential for Developers in the Microsoft Dynamics 365 Power Platform.
  • Support complex business requirements by extend Model-driven and Canvas Apps with code Set up projects in MS Visual Studio for writing code, connecting to and extending the Common Data Service.
  • Write client-side and server code for commands execution, write and read from and to Common Data Service using Web API.
  • Write server-side code for commands execution, write and read from and to Common Data Service using Organization service.
  • Download and configure developer tools and resources such as the Visual Studio resources; Customer Engagement Software Development Toolkit and PowerApps Component Framework (PCF).
  • Understand how and where to use the Power Apps CLI (Command Line Interface) Building, configuring and deploying Custom Connectors in Power Apps Maker Portal.
  • Build custom components with the help of PowerApps Component Framework (PCF).
  • Using Custom Workflow Activities and Plug-In for extending Model-driven Apps with custom business logic
  • Embed PCF components and Canvas Apps into the Model-driven Apps
  • Writing JavaScript code for extending Model-driven Apps using Client API Object Model.
  • Understanding best practice methodologies to extend and write code for the Power Platform and Microsoft Dynamics 365 Customer Engagement
  • Understanding the necessity for Application Lifecycle Management (ALM) by Microsoft Power Platform Build Tools implementation for Power Apps Center of Excellence (CoE) and Azure DevOps
Dynamics 365 Customer Engagement for Developers Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • 24x7 After Training Support
Target Audience
  • Technical students and professionals
  • Administrators
  • Developers
Dynamics 365 Customer Engagement for Developers Course Prerequisites
  • Working knowledge of Microsoft Dynamics 365 Customer Engagement, Microsoft .Net, Visual Studio and Microsoft Power Platform
Dynamics 365 Customer Engagement for Developers Course Certification
  • Multisoft Systems provides a globally recognized training certificate after successful completion of Microsoft Dynamics 365 Customer Engagement for Developers (55259AC) Training Certification Course.

Dynamics 365 Customer Engagement for Developers Training Course Content

Module 1: Introduction to Dynamics 365 Power Platform Development

  • Dynamics 365 and Power Platform Overview
  • App Makers vs Pro Developers
  • Pro Code Developer Options
  • Development Tools
  • The Customer Engagement Toolkit
  • Environments and Solutions
  • Security Considerations
  • Application Lifecycle Management
  • Valuable Skills
  • Further reading and resources

Module 2: Working with the Common Data Service using the API

  • Introduction to API programming
  • Authentication Considerations
  • The Web API
  • The Discovery Web Service
  • The Organization Web Service
  • Core Assemblies
  • Early and Late-bound classes
  • The Code Generation Tool
  • Service Context
  • CRUD Operations
  • Using the QueryExpression Class
  • Using LINQ

Module 3: Developing Client-side Code

  • Introduction to Client-side coding
  • The Client-side Events
  • The Client API Object Model
  • Using Web resources

Module 4: Developing Plug-Ins

  • Introduction to Plug-Ins
  • Writing Plug-In Code
  • Using the Plug-In Registration Tool
  • Debugging Plug-Ins with the Plug-In Profiler
  • Deploying Plug-Ins with Solutions

Module 5: Developing Custom Workflow Activities

  • Introduction to Custom Workflow Activities
  • Writing Custom Workflow Activity code
  • Deploying a Custom Workflow Activity

Module 6: Extending PowerApps

  • Introduction Custom Controls
  • Extending Model-driven Apps with Canvas Apps
  • Embedding Canvas Apps as Custom Controls

Module 7: The PowerApps Component Framework (PCF)

  • Introduction to PCF
  • The PCF Command Line Interface (CLI)
  • Creating PCF Components
  • The PCF Test Environment
  • Deploying PCF Components in a Model-driven App

Module 8: Developing Custom Connectors

  • Connectors Overview
  • Custom Connectors
  • Process to create a Custom Connector

Module 9: Application Lifecycle Management (ALM)

  • Introduction to ALM
  • Environments and Solution Management
  • Microsoft Power Platform Build Tools
  • The Power Apps Center of Excellence

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Dynamics 365 Customer Engagement for Developers Corporate Training & Certification Program

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Dynamics 365 Customer Engagement for Developers Training FAQ's

Microsoft Dynamics 365 Customer Engagement platform allows creating, maintaining and receiving comprehensive view of all customers by unifying Microsoft Dynamics for MS Dynamics for Project Operations, Sales, Service, Field Service and Marketing. This amalgamation helps users in maintaining customer relationships by streamlining processes, providing analysis, enabling responsive customer service and centralizing client information.


In Microsoft Dynamics 365 Customer Engagement for Developers (55259AC) Training Certification Course, you will learn about tools and features essential for Developers in the Microsoft Dynamics 365 Power Platform; how to support complex business requirements by extend Model-driven and Canvas Apps with code; set up projects in MS Visual Studio for writing code, connecting to and extending the Common Data Service; write client-side and server code for commands execution, write and read from and to Common Data Service using Web API; write server-side code for commands execution, write and read from and to Common Data Service using Organization service; building, configuring and deploying Custom Connectors in Power Apps Maker Portal and more.


Some of the most common responsibilities of a Snowflake administrator are:




  • Leverage Microsoft Dynamics 365 API and Microsoft Dynamics 365 Customer Engagement API to develop custom solutions

  • Maintain knowledge of Microsoft Dynamics 365 Product Feed

  • Follow procedures matching partner installation to prevent revenue loss and minimize disruptions to customer by troubleshooting partner system issues. 

  • Develop various automation tools and software components

  • Train team members and partner personnel on features of Microsoft Dynamics 365 system

  • Troubleshoot software issues, such as bugs.

  • Compile updates to existing applications or systems.

  • Work with other teams to define functional requirements


Microsoft Dynamics 365 Customer Engagement for Developers (55259AC) Training Certification Course is delivered by certified global subject matter experts. They are real-time industry experts with expertise Microsoft Dynamics 365 Customer Engagement and exposure in various domains.


Multisoft offers various learning modes to avail any training program: One-on-one, on-premises, project-based, group and self-paced training programs.


Yes! At Multisoft, we offer practical/hands-on training with lots of assignments and projects that are based on real-life examples and settings. These assignments will provide participants deeper understanding of concepts and how the knowledge learnt should be implemented in different scenarios.


Yes! We offer recorded training session videos, so that you can revisit your learning anytime, anywhere you want. This feature also comes with lifetime access


Yes! We offer one-on-one live instructor –led training programs.



In one-on-one trainings, a dedicated trainer delivers training sessions, where he/she can customize the program based on the skill required and areas of improvement of a learner. This enables trainer to focus better on the requirements of the participant, while participants receive ample of time to thoroughly understand all the concepts and practically implement them.


Yes! We offer high-quality corporate trainings programs to organizations across the world. Our corporate trainings are completely customizable, where you can get the training program tailored as per the learning demand, customize schedule and continuously assess workforce learning performance. Taking the extensive learning requirements of an organization into account, a senior subject matter expert is allocated for all corporate trainings programs.


Our fast track training programs are ideal for individuals who wish to gain knowledge and develop new skills on trending technologies and platform in short time. These courses allow participants to obtain skills and knowledge quicker without compromising on the quality of training. Please note: The sessions in a fast-track training program are longer than the regular training program.


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