MB-240: Microsoft Dynamics 365 for Field Service Associate Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

MB-240: Microsoft Dynamics 365 for Field Service Associate Training Course Overview

The MB-240: Microsoft Dynamics 365 for Field Service Associate training course is designed to prepare the candidates for the implementation of the field service processes. We, at Multisoft Systems, are actively engaged in providing MB-240: Microsoft Dynamics 365 for Field Service Associate training course to the Microsoft Dynamics 365 Customer Engagement functional consultants having Field Service expertise. It is ideal for the people who want to earn Microsoft Certified Dynamics 365 for Field Service Functional Consultant Associate Certification. We believe in hands-on training and deliver the money value of every single penny invested as the course fee.

Upon the completion of this course, the candidates will be able to:
  • On completion, the candidates can implement solutions that manage resources to complete the field service lifecycle.
Target Audience:
  • Microsoft Dynamics 365 Customer Engagement functional consultants who are willing to earn Microsoft Certified Dynamics 365 for Field Service Functional Consultant Associate Certification. However, knowledge in Field Service is essential for pursuing this course.
Prerequisites
  • The aspirants of this course should know how to configure and customize services, service agreements, field service settings, resources, characteristics, incidents, inventory integration, resource scheduling, work orders, etc.

Instructor-led Training Live Online Classes

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MB-240: Microsoft Dynamics 365 for Field Service Associate Training Course Content

Module 1: Configure field service applications

  • Configure general settings
  • Configure product and service pricing
  • Configure bookable resources
  • Integrate other tools with Field Service

Module 2:Manage work orders

  • Describe the work order lifecycle
  • Create and manage work orders
  • Manage incidents

Module 3: Schedule and dispatch work orders

  • Scheduling Options
  • Implement the Schedule Board
  • Implement the Schedule Assistant
  • Configure Resource Scheduling Optimization (RSO)
  • Configure Universal Resource Scheduling

Module 4: Manage field service mobility

  • Install and configure the mobile app
  • Manage mobile projects

Module 5: Manage inventory and purchasing

  • Manage inventory
  • Manage purchasing and product returns

Module 6: Manage assets and agreements

  • Create and manage agreements
  • Manage customer assets

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Dynamics 365 for FSM Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

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  • Secure login and authentication measures to protect data
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  • Time limits and countdown timers to manage duration.
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Hands-on Dynamics 365 for FSM Projects

Our Dynamics 365 for FSM Training course is designed to provide a strong foundation in key concepts with a hands-on learning approach. By working on real-world projects and industry-relevant scenarios, learners gain practical experience and build the confidence to apply best practices in live environments.

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Dynamics 365 for FSM Corporate Training

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360º Learning Solution

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Learning Assessment

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  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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