MB-240: Microsoft Dynamics 365 for Field Service Associate Training

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The MB-240: Microsoft Dynamics 365 for Field Service Associate training course is designed to prepare the candidates for the implementation of the field service processes. We, at Multisoft Systems, are actively engaged in providing MB-240: Microsoft Dynamics 365 for Field Service Associate training course to the Microsoft Dynamics 365 Customer Engagement functional consultants having Field Service expertise. It is ideal for the people who want to earn Microsoft Certified Dynamics 365 for Field Service Functional Consultant Associate Certification. We believe in hands-on training and deliver the money value of every single penny invested as the course fee.

Upon the completion of this course, the candidates will be able to:
  • On completion, the candidates can implement solutions that manage resources to complete the field service lifecycle.
Target Audience:
  • Microsoft Dynamics 365 Customer Engagement functional consultants who are willing to earn Microsoft Certified Dynamics 365 for Field Service Functional Consultant Associate Certification. However, knowledge in Field Service is essential for pursuing this course.
Prerequisites
  • The aspirants of this course should know how to configure and customize services, service agreements, field service settings, resources, characteristics, incidents, inventory integration, resource scheduling, work orders, etc.

Module 1: Configure field service applications

  • Configure general settings
  • Configure product and service pricing
  • Configure bookable resources
  • Integrate other tools with Field Service

Module 2:Manage work orders

  • Describe the work order lifecycle
  • Create and manage work orders
  • Manage incidents

Module 3: Schedule and dispatch work orders

  • Scheduling Options
  • Implement the Schedule Board
  • Implement the Schedule Assistant
  • Configure Resource Scheduling Optimization (RSO)
  • Configure Universal Resource Scheduling

Module 4: Manage field service mobility

  • Install and configure the mobile app
  • Manage mobile projects

Module 5: Manage inventory and purchasing

  • Manage inventory
  • Manage purchasing and product returns

Module 6: Manage assets and agreements

  • Create and manage agreements
  • Manage customer assets

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