ServiceNow Administration: Tips, Tricks, and Best Practices Video

A ServiceNow admin, also known as a ServiceNow system administrator, is responsible for the configuration, maintenance, and administration of a ServiceNow instance. ServiceNow is a cloud-based IT service management (ITSM) platform that enables organizations to manage their IT services and operations more efficiently. The role of a ServiceNow admin is to ensure that the platform is properly configured, secure, and performing optimally to meet the needs of the organization.

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