Conflict Management Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Instructor-led Training Live Online Classes

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Conflict Management Training Course Overview

Navigate conflicts like a pro with Multisoft Systems' Conflict Management Training. Acquire essential skills to manage, resolve, and prevent conflicts in the workplace. Learn effective communication, negotiation, and problem-solving strategies. Transform conflicts into opportunities for growth. Empower yourself and create a harmonious work environment.

Conflict Management Training by Multisoft Systems is an essential course designed to equip professionals with the necessary skills and techniques to effectively manage and resolve conflicts in the workplace. This comprehensive training program delves into the various causes of conflict, the impact of conflict on individuals and teams, and the different conflict management styles. Participants will learn how to identify early signs of conflict, assess the situation, and apply the most appropriate conflict resolution strategy. The course includes practical exercises and real-life case studies to help participants understand the dynamics of conflict and practice the skills needed to address and resolve conflicts constructively. Additionally, the training covers communication skills, active listening, and negotiation techniques that are crucial for effective conflict management.

This course is suitable for professionals at all levels, including managers, team leaders, and individual contributors, who want to enhance their ability to manage conflicts, improve relationships, and create a more positive and productive work environment.

Conflict Management Course Objective
  • Understand Conflict: Understand the nature of conflict, its sources, and the different types of conflict that can occur in a professional environment. Identify Personal Conflict Style: Recognize one’s own conflict style and understand its impact on others.
  • Develop Emotional Intelligence: Improve emotional intelligence to better understand and manage one’s own emotions and the emotions of others during conflict.
  • Active Listening: Develop active listening skills to better understand the perspectives of others.
  • Effective Communication: Learn effective communication techniques to express oneself clearly and respectfully during conflicts.
Conflict Management Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • 24x7 After Training Support
Target Audience
  • Entrepreneurs
  • Business Leaders
  • Portfolio Managers
  • Program Managers
  • Project Managers
  • Team Leaders
Conflict Management Course Prerequisites
  • Open Mind: A willingness to reflect on one's own behavior, and an openness to change and develop new habits.
  • Basic Communication Skills: An understanding of basic communication principles would be helpful but is not mandatory.
  • Work Experience: Some work experience is beneficial to relate to the situations and case studies discussed during the training.
Conflict Management Course Certification
  • Multisoft Systems provides a globally recognized training certificate after successful completion of Conflict Management Training certification course.

Conflict Management Training Course Content

Module 1: Conflicts

  • The intention behind the conflict
  • The cause and effect of the conflict
  • How did it happen
  • The consequences of the conflict

Module 2: Mindset Change

  • Importance for change
  • Getting rid of old habits
  • Various styles of employees

Module 3: The Blueprint for Conflict Resolution

  • Self-Awareness and Self-Management
  • Emotions
  • Conflicting Styles
  • Conflicting Roles
  • Conflicting Resources

Module 4: Building and Sustaining Relationships with Colleagues

  • Breaking Barriers to Effective Communication
  • The Mastery of Building Rapport at the Workplace
  • Build Trust and Confidence amongst supervisors, colleagues, and peers


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Free Conflict Management Training Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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Conflict Management Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

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Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements


Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

360º Learning Solution

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Learning Assessment

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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Conflict Management Training FAQ's

Conflict Management involves the use of strategies and techniques to manage and resolve conflicts in a positive manner. It includes understanding the nature of conflict, identifying one's own conflict style, and using effective communication, negotiation, and problem-solving skills to resolve conflicts.

Conflict is inevitable in any organization. Effective conflict management leads to better working relationships, a more positive work environment, improved productivity, and reduced stress for individuals and teams.

Anyone who interacts with others as part of their job can benefit from conflict management training. This includes team members, managers, leaders, HR professionals, customer service representatives, and salespeople.

No prior knowledge or skills are required for this training. However, basic communication skills and some work experience will be beneficial.

There are five main conflict styles: Avoiding, Accommodating, Competing, Compromising, and Collaborating. Each style has its own strengths and weaknesses, and the training will help you understand when to use each style.

Conflict resolution focuses on resolving the conflict and finding a solution that is acceptable to all parties involved. Conflict management focuses on managing the conflict in a way that minimizes negative effects and promotes positive outcomes, even if the conflict is not completely resolved.

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