ServiceNow SPM Training Online

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

ServiceNow SPM Training Online Course Overview

ServiceNow SPM Training offered by Multisoft Systems provides a comprehensive overview of ServiceNow's strategic portfolio management tools and techniques. This training program is designed to equip professionals with the knowledge and skills needed to excel in the field of project management. Participants will gain hands-on experience in using ServiceNow's powerful tools to streamline project workflows, optimize resource allocation, and enhance organizational efficiency. The course covers a wide range of topics, including project planning, execution, monitoring, and reporting. 

With a focus on practical, industry-relevant knowledge, this training is suitable for both beginners and experienced professionals looking to advance their careers in project management. By the end of the program, participants will have the expertise to effectively manage projects, align them with business goals, and drive successful outcomes, making them valuable assets to their organizations.

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ServiceNow SPM Training Online Course curriculum

Curriculum Designed by Experts

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ServiceNow SPM Training offered by Multisoft Systems provides a comprehensive overview of ServiceNow's strategic portfolio management tools and techniques. This training program is designed to equip professionals with the knowledge and skills needed to excel in the field of project management. Participants will gain hands-on experience in using ServiceNow's powerful tools to streamline project workflows, optimize resource allocation, and enhance organizational efficiency. The course covers a wide range of topics, including project planning, execution, monitoring, and reporting. 

With a focus on practical, industry-relevant knowledge, this training is suitable for both beginners and experienced professionals looking to advance their careers in project management. By the end of the program, participants will have the expertise to effectively manage projects, align them with business goals, and drive successful outcomes, making them valuable assets to their organizations.

  • Gain a deep understanding of ServiceNow's strategic portfolio management tools.
  • Learn how to efficiently plan and execute projects using ServiceNow.
  • Acquire skills in resource allocation and management for project optimization.
  • Understand how to monitor project progress and make data-driven decisions.
  • Master the art of reporting and presenting project outcomes effectively.
  • Align project management strategies with organizational goals.

Course Prerequisite

  • Basic understanding of project management concepts.
  • Familiarity with ServiceNow platform is recommended.
  • Computer literacy and proficiency in using software applications.
  • No specific coding or technical background required.

Course Target Audience

  • Project Managers
  • IT Managers
  • Business Analysts
  • Portfolio Managers
  • Project Coordinators
  • ServiceNow Administrators
  • Professionals in Project Management roles

Course Content

  • Overview of ServiceNow as an IT Service Management (ITSM) and IT Portfolio Management platform
  • Introduction to Strategic Portfolio Management (SPM) concepts and its importance in IT decision-making

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  • Familiarization with the ServiceNow platform interface and navigation
  • User roles and permissions in ServiceNow

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  • Creating and configuring portfolios in ServiceNow
  • Defining portfolio objectives, goals, and KPIs

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  • Managing demand requests and intake
  • Prioritizing and evaluating demand against portfolio objectives

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  • Creating and managing projects and programs within the portfolio
  • Aligning projects and programs with organizational strategies

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  • Resource allocation and capacity planning
  • Tracking resource utilization and availability

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  • Managing budget allocations and financial forecasts for portfolio items
  • Cost tracking and financial reporting

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  • Analyzing portfolio performance and health
  • Generating reports and dashboards to communicate portfolio insights

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  • Identifying and managing risks and issues within the portfolio
  • Risk assessment and mitigation strategies

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  • Managing changes to portfolio items
  • Change approval workflows and processes

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  • Integration of SPM with other ServiceNow modules like IT Service Management (ITSM) and IT Asset Management (ITAM)
  • Leveraging data from different modules for portfolio decision-making

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ServiceNow SPM Online Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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ServiceNow SPM Online Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

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Customized Training

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

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Mentors

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

360º Learning Solution

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

Learning Assessment

Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements

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Certification Training Achievements: Recognizing Professional Expertise

Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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ServiceNow SPM Training Online FAQ's

  • ServiceNow SPM, or Strategic Portfolio Management, is a set of tools and methodologies used for optimizing project management within organizations.

  • This training is suitable for project managers, IT managers, business analysts, portfolio managers, project coordinators, and ServiceNow administrators.

  • Training provides expertise in aligning projects with organizational goals, optimizing resource allocation, and enhancing project efficiency and success.

  • Basic project management knowledge is recommended, and familiarity with the ServiceNow platform is advantageous but not mandatory.

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