BMC FootPrints Service Core Administration Training
1K+ ReviewsInstructor-Led Training Parameters
Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Lifetime e-Learning Access
- 24x7 After Training Support
BMC FootPrints Service Core Administration Training Course Overview
BMC FootPrints Service Core – Administration Training by Multisoft Systems is designed to help IT professionals, administrators, and service desk managers develop the skills required to effectively configure, manage, and optimize BMC FootPrints. This training program equips learners with in-depth knowledge of system administration, user management, workflow design, and automation to enhance IT service delivery and business efficiency. The course begins with an introduction to BMC FootPrints architecture, features, and key functionalities. Participants gain hands-on experience in configuring workspaces, setting up roles and permissions, and integrating automation to streamline service desk operations. Emphasis is placed on workflow customization, email integration, reporting, and dashboard creation to provide actionable insights for better decision-making. Through real-world scenarios and lab exercises, learners acquire practical skills to administer and maintain BMC FootPrints environments. The training also covers troubleshooting techniques, best practices for system optimization, and strategies for aligning IT services with organizational goals.
Delivered by industry experts, this program ensures professionals are prepared to manage service desks efficiently, reduce downtime, and improve customer satisfaction. By the end of the course, participants will be proficient in leveraging BMC FootPrints Service Core to deliver seamless IT service management and drive operational excellence.
Instructor-led Training Live Online Classes
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| Apr, 2026 | Weekdays | Mon-Fri | Enquire Now |
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| May, 2026 | Weekdays | Mon-Fri | Enquire Now |
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BMC FootPrints Service Core Administration Training Course curriculum
Curriculum Designed by Experts
BMC FootPrints Service Core – Administration Training by Multisoft Systems is designed to help IT professionals, administrators, and service desk managers develop the skills required to effectively configure, manage, and optimize BMC FootPrints. This training program equips learners with in-depth knowledge of system administration, user management, workflow design, and automation to enhance IT service delivery and business efficiency. The course begins with an introduction to BMC FootPrints architecture, features, and key functionalities. Participants gain hands-on experience in configuring workspaces, setting up roles and permissions, and integrating automation to streamline service desk operations. Emphasis is placed on workflow customization, email integration, reporting, and dashboard creation to provide actionable insights for better decision-making. Through real-world scenarios and lab exercises, learners acquire practical skills to administer and maintain BMC FootPrints environments. The training also covers troubleshooting techniques, best practices for system optimization, and strategies for aligning IT services with organizational goals.
Delivered by industry experts, this program ensures professionals are prepared to manage service desks efficiently, reduce downtime, and improve customer satisfaction. By the end of the course, participants will be proficient in leveraging BMC FootPrints Service Core to deliver seamless IT service management and drive operational excellence.
- Understand the architecture, features, and capabilities of BMC FootPrints Service Core.
- Configure and manage workspaces, roles, and permissions for effective administration.
- Implement workflow automation to streamline IT service desk operations.
- Set up email integration and notifications for efficient communication.
- Design and customize forms, fields, and layouts to meet business requirements.
- Generate, customize, and analyze reports and dashboards for actionable insights.
- Apply best practices for system maintenance, troubleshooting, and optimization.
- Gain hands-on experience through real-world scenarios and lab exercises.
- Align IT service management with organizational objectives to improve efficiency.
Course Prerequisite
- Basic understanding of IT Service Management (ITSM) concepts.
- Familiarity with service desk or helpdesk operations.
- Knowledge of Windows operating system and networking fundamentals.
Course Target Audience
- IT Administrators
- System Administrators
- Service Desk Managers
- IT Support Engineers
- Helpdesk Professionals
- Application Support Specialists
- Technical Consultants
- IT Service Management (ITSM) Professionals
- Project Managers involved in IT service delivery
Course Content
- Getting Started
- Licenses
- Managing Licenses
- Authentication
- Configuring Work Schedules
- Editing Work Schedules
- Deleting Work Schedules
- Configuring Chat
- Changing the Location of the File Attachments Directory
- Configuring Miscellaneous System Settings
- Troubleshooting and Help
- Record Lock
- Browsing Audit Trail Logs
- Using Phone Home
- Help for BMC FootPrints Service Core Online Documentation
- Searching BMC FootPrints Service Core Help
- Support Information
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- Creating Address Books
- Configuring a Dynamic SQL Address Book
- Configuring an Address Book for LDAP
- Configuring an Address Book for Microsoft CRM
- Configuring an Address Book for Salesforce.com
- Creating Address Book Data Files
- Configuring a Contact Item
- Configuring Master Contact Records
- Editing Address Books
- Deleting Address Books
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- Configuring Workspaces
- Viewing Workspaces
- Creating Workspaces
- Copying Workspaces
- Editing Workspaces
- Deleting Workspaces
- Configuring Time Tracking for a Workspace
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- Planning Your Survey
- Creating Survey Items
- Creating Survey Questions
- Adding Questions and Instructions to Survey Forms
- Defining Survey Email Templates
- Testing Your Survey
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- Configuring Knowledge Bases
- Linking Tickets or CIs to Solutions
- Linking to External Knowledge Bases
- Editing Knowledge Bases
- Deleting Knowledge Bases
- Enabling Auto-Filtering
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- Key Concepts
- Editing Service Portfolios
- Deleting Service Portfolios
- Configuring Contracts
- Creating Contracts
- Editing Contract Items
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- Creating Service Level Targets
- Editing Service Level Targets
- Deleting Service Level Targets
- Defining Rules for Service Level Management (SLM)
- Configuring SLM in a Service Portfolio
- Configuring SLM in a Workspace
- Lifecycle Status Definitions
- Configuring Lifecycle Reporting
- Configuring Work Targets
- Creating Work Targets
- Editing Work Target Items
- Deleting Work Target Items
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- Creating Category Trees
- Editing Service Category Trees
- Deleting Service Category Trees
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- Configuring Reports
- Types of Reports
- Customizing Activity Reports
- Creating Average Age by Assignee Reports
- Creating Cross-Item Reports
- Creating Lifecycle Comparison Reports
- Customizing Resolution Rate Reports
- Customizing Service Portfolio Reports
- Creating Status Comparison Reports
- Creating Time Tracking Reports
- Configuring Reports
- Creating Watchlist Reports
- Editing Reports
- Copying Reports
- Deleting Reports
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- Configuring BMC Client Management
- Configuring BMC FootPrints Sync
- Configuring with Microsoft Office 365
- Configuring Web Services
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BMC FootPrints Service Core Administration Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
BMC FootPrints Service Core Administration Corporate Training
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- Course ID & Course Name
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BMC FootPrints Service Core Administration Training Trainer Profile
20+ Years Experienced
Our BMC FootPrints Service Core Administration Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3150+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
BMC FootPrints Service Core Administration Training FAQ's
This training equips IT professionals with skills to configure, manage, and optimize BMC FootPrints for efficient IT service management.
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