SAP Hybris Cloud for Service Training

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SAP Cloud for Service Training aims to impart training on the configuration of service processes. The training includes topics such as business process configuration, warranty management, registered products, service levels and more. Moreover, the SAP Hybris Cloud for Service Course provides intelligence on the SAP Hybris Cloud for Customer Work Ticket integration with ERP and gain hands-on experience under the supervision of the qualified trainers, which will help them in dealing with real time industry issues related to the subject matter.

After completing the SAP Hybris Cloud for Service Certification Training, the candidates would be able to:

  • Understanding the SAP Hybris Cloud for Service reporting capabilities
  • Explaining the different communication channels that are supported in the SAP Hybris Cloud for Service
  • Explaining the role of Resource Scheduler & Time Recording in Tickets
  • Understand the integration scenarios available with SAP Hybris Cloud for Service
  • Understand how to configure as well as explain Visit planning in tickets
  • Develop the understand on Case Management in SAP Hybris Cloud for Service
  • Earn setting up and configuring the solution to manage SAP Hybris Cloud for Service business processes
  • Explaining the different communication channels that are supported in the SAP Hybris Cloud for Service
Target Audience
  • Application Consultants
  • Program/Project Managers
  • System Administrators
  • Key Users
Prerequisites

The prerequisites for this training:

  • CRM/Service domain knowledge
  • C4C10 course or equivalent

SAP Cloud for Service Training aims to impart training on the configuration of service processes. The training includes topics such as business process configuration, warranty management, registered products, service levels and more. Moreover, the SAP Hybris Cloud for Service Course provides intelligence on the SAP Hybris Cloud for Customer Work Ticket integration with ERP and gain hands-on experience under the supervision of the qualified trainers, which will help them in dealing with real time industry issues related to the subject matter.

After completing the SAP Hybris Cloud for Service Certification Training, the candidates would be able to:

  • Understanding the SAP Hybris Cloud for Service reporting capabilities
  • Explaining the different communication channels that are supported in the SAP Hybris Cloud for Service
  • Explaining the role of Resource Scheduler & Time Recording in Tickets
  • Understand the integration scenarios available with SAP Hybris Cloud for Service
  • Understand how to configure as well as explain Visit planning in tickets
  • Develop the understand on Case Management in SAP Hybris Cloud for Service
  • Earn setting up and configuring the solution to manage SAP Hybris Cloud for Service business processes
  • Explaining the different communication channels that are supported in the SAP Hybris Cloud for Service
Target Audience
  • Application Consultants
  • Program/Project Managers
  • System Administrators
  • Key Users
Prerequisites

The prerequisites for this training:

  • CRM/Service domain knowledge
  • C4C10 course or equivalent

SAP Hybris Cloud for Service Training Course Content

  • Introduction to SAP Hybris Cloud for Service
  • Communication Channels
  • Service Levels, Categories & Work Distribution
  • Knowledge Base
  • Registered Products & Installed base
  • Warranty Management
  • Maintenance Plan
  • Resource Scheduling and Time Recording
  • Contracts
  • Templates & Reporting
  • Visit Scheduler
  • Case Management
  • ERP Integration
  • SAP Hybris Cloud for Service – Hybris Commerce Integration

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