Get started with Dynamics 365 Commerce Training

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Multisoft Systems is a Microsoft-certified training company that has been delivering practical hands-on training for the last 19 years. It has now come up with the Get started with Dynamics 365 Commerce Training. This course comprises two elements â€“ Dynamics 365 Commerce and Dynamics 365 Fraud Protection.

Dynamics 365 Commerce is built on the proven Dynamics 365 Retail capabilities and known as a call-center application specialized for commerce-related workflows. It enables the organizations in building brand loyalty through personalized customer engagements and increasing revenue with improved employee productivity. Its omnichannel solution unifies back-office, in-store, call center, and digital experiences. Hence, it increases employee productivity, optimizes operations, and delivers better business outcomes. However, Dynamics 365 Fraud Protection is designed for e-commerce, brick-and-mortar stores, and omnichannel merchants. This cloud-based solution provides tools and capabilities to decrease fraud, reduce operational expenses, and increase acceptance rates.

Get started with Dynamics 365 Commerce Course Objectives:

How to build brand loyalty through personalized customer engagements?
How to increase revenue with improved employee productivity?
How to unify back-office, in-store, call center, and digital experiences?
How to increase employee productivity and optimize operations?
How to provide tools and capabilities to decrease fraud and abuse?
How to reduce operational expenses and increase acceptance rates?

Target audience

Get started with Dynamics 365 Commerce Course Prerequisites

Get started with Dynamics 365 Commerce Course Certification

Multisoft Systems will provide you with a training completion certificate after completing the Get started with Dynamics 365 Commerce Training.

Module 1: Introduction to Dynamics 365 Commerce

Introduction
Overview
Key features
Additional capabilities
Dynamics 365 Fraud Protection
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Summary and resources

Module 2: Get started with Dynamics 365 Commerce channels

Introduction
E-Commerce
Point of sale (POS) and store operations
Call center channels
Commerce headquarters
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Summary

Module 3: Introduction to Dynamics 365 Commerce architecture and deployment

Introduction
Basic architecture and components
Data distribution
Commerce in-store topology options
Check your knowledge
Summary

Module 4: Get started with Dynamics 365 Fraud Protection

Introduction
Purchase Protection
Account Protection
Loss Prevention
Check your knowledge
Summary

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