Get started with Dynamics 365 Commerce Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Instructor-led Training Live Online Classes

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Get started with Dynamics 365 Commerce Training Course Overview

Multisoft Systems is a Microsoft-certified training company that has been delivering practical hands-on training for the last 19 years. It has now come up with the Get started with Dynamics 365 Commerce Training. This course comprises two elements – Dynamics 365 Commerce and Dynamics 365 Fraud Protection.

Dynamics 365 Commerce is built on the proven Dynamics 365 Retail capabilities and known as a call-center application specialized for commerce-related workflows. It enables the organizations in building brand loyalty through personalized customer engagements and increasing revenue with improved employee productivity. Its omnichannel solution unifies back-office, in-store, call center, and digital experiences. Hence, it increases employee productivity, optimizes operations, and delivers better business outcomes. However, Dynamics 365 Fraud Protection is designed for e-commerce, brick-and-mortar stores, and omnichannel merchants. This cloud-based solution provides tools and capabilities to decrease fraud, reduce operational expenses, and increase acceptance rates.

Get started with Dynamics 365 Commerce Course Objectives:
  • How to build brand loyalty through personalized customer engagements?
  • How to increase revenue with improved employee productivity?
  • How to unify back-office, in-store, call center, and digital experiences?
  • How to increase employee productivity and optimize operations?
  • How to provide tools and capabilities to decrease fraud and abuse?
  • How to reduce operational expenses and increase acceptance rates?
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Get started with Dynamics 365 Commerce Course Prerequisites
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Get started with Dynamics 365 Commerce Course Certification
  • Multisoft Systems will provide you with a training completion certificate after completing the Get started with Dynamics 365 Commerce Training.

Get started with Dynamics 365 Commerce Training Course Content

Module 1: Introduction to Dynamics 365 Commerce

  • Introduction
  • Overview
  • Key features
  • Additional capabilities
  • Dynamics 365 Fraud Protection
  • Test your knowledge
  • Summary and resources

Module 2: Get started with Dynamics 365 Commerce channels

  • Introduction
  • E-Commerce
  • Point of sale (POS) and store operations
  • Call center channels
  • Commerce headquarters
  • Check your knowledge
  • Summary

Module 3: Introduction to Dynamics 365 Commerce architecture and deployment

  • Introduction
  • Basic architecture and components
  • Data distribution
  • Commerce in-store topology options
  • Check your knowledge
  • Summary

Module 4: Get started with Dynamics 365 Fraud Protection

  • Introduction
  • Purchase Protection
  • Account Protection
  • Loss Prevention
  • Check your knowledge
  • Summary

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Free Dynamics 365 Commerce Training Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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Dynamics 365 Commerce Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.


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Learning Assessment

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Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

  • Globally recognized certificate
  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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