Get started with Dynamics 365 Commerce Training
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Multisoft Systems is a Microsoft-certified training company that has been delivering practical hands-on training for the last 19 years. It has now come up with the Get started with Dynamics 365 Commerce Training. This course comprises two elements – Dynamics 365 Commerce and Dynamics 365 Fraud Protection.
Dynamics 365 Commerce is built on the proven Dynamics 365 Retail capabilities and known as a call-center application specialized for commerce-related workflows. It enables the organizations in building brand loyalty through personalized customer engagements and increasing revenue with improved employee productivity. Its omnichannel solution unifies back-office, in-store, call center, and digital experiences. Hence, it increases employee productivity, optimizes operations, and delivers better business outcomes. However, Dynamics 365 Fraud Protection is designed for e-commerce, brick-and-mortar stores, and omnichannel merchants. This cloud-based solution provides tools and capabilities to decrease fraud, reduce operational expenses, and increase acceptance rates.
- How to build brand loyalty through personalized customer engagements?
- How to increase revenue with improved employee productivity?
- How to unify back-office, in-store, call center, and digital experiences?
- How to increase employee productivity and optimize operations?
- How to provide tools and capabilities to decrease fraud and abuse?
- How to reduce operational expenses and increase acceptance rates?
- Multisoft Systems will provide you with a training completion certificate after completing the Get started with Dynamics 365 Commerce Training.
Module 1: Introduction to Dynamics 365 Commerce
- Introduction
- Overview
- Key features
- Additional capabilities
- Dynamics 365 Fraud Protection
- Test your knowledge
- Summary and resources
Module 2: Get started with Dynamics 365 Commerce channels
- Introduction
- E-Commerce
- Point of sale (POS) and store operations
- Call center channels
- Commerce headquarters
- Check your knowledge
- Summary
Module 3: Introduction to Dynamics 365 Commerce architecture and deployment
- Introduction
- Basic architecture and components
- Data distribution
- Commerce in-store topology options
- Check your knowledge
- Summary
Module 4: Get started with Dynamics 365 Fraud Protection
- Introduction
- Purchase Protection
- Account Protection
- Loss Prevention
- Check your knowledge
- Summary
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Assessments and Mock Tests
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