Get started with Dynamics 365 Commerce Training

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Multisoft Systems is a Microsoft-certified training company that has been delivering practical hands-on training for the last 19 years. It has now come up with the Get started with Dynamics 365 Commerce Training. This course comprises two elements – Dynamics 365 Commerce and Dynamics 365 Fraud Protection.

Dynamics 365 Commerce is built on the proven Dynamics 365 Retail capabilities and known as a call-center application specialized for commerce-related workflows. It enables the organizations in building brand loyalty through personalized customer engagements and increasing revenue with improved employee productivity. Its omnichannel solution unifies back-office, in-store, call center, and digital experiences. Hence, it increases employee productivity, optimizes operations, and delivers better business outcomes. However, Dynamics 365 Fraud Protection is designed for e-commerce, brick-and-mortar stores, and omnichannel merchants. This cloud-based solution provides tools and capabilities to decrease fraud, reduce operational expenses, and increase acceptance rates.

In its successful completion, you will learn:
  • How to build brand loyalty through personalized customer engagements?
  • How to increase revenue with improved employee productivity?
  • How to unify back-office, in-store, call center, and digital experiences?
  • How to increase employee productivity and optimize operations?
  • How to provide tools and capabilities to decrease fraud and abuse?
  • How to reduce operational expenses and increase acceptance rates?
Target audience
Prerequisites
Certification
  • Multisoft Systems will provide you with a training completion certificate after completing the Get started with Dynamics 365 Commerce Training.

Module 1: Introduction to Dynamics 365 Commerce

  • Introduction
  • Overview
  • Key features
  • Additional capabilities
  • Dynamics 365 Fraud Protection
  • Test your knowledge
  • Summary and resources

Module 2: Get started with Dynamics 365 Commerce channels

  • Introduction
  • E-Commerce
  • Point of sale (POS) and store operations
  • Call center channels
  • Commerce headquarters
  • Check your knowledge
  • Summary

Module 3: Introduction to Dynamics 365 Commerce architecture and deployment

  • Introduction
  • Basic architecture and components
  • Data distribution
  • Commerce in-store topology options
  • Check your knowledge
  • Summary

Module 4: Get started with Dynamics 365 Fraud Protection

  • Introduction
  • Purchase Protection
  • Account Protection
  • Loss Prevention
  • Check your knowledge
  • Summary

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