1. Introduction to Lean Six Sigma
- What is Lean Six Sigma?
- Where did it originate?
- Why is it so effective and popular?
2. Lean Six Sigma Roles
- Yellow Belt
- Green Belt
- Black Belt
- Master Black Belt
- Champion
3. The 8 Wastes
- Defects
- Overproduction
- Waiting
- Non-Utilized Employees
- Transportation
- Inventory
- Motion
- Extra Processing
4. DMAIC Overview
- Define Phase – How to define the problem
- Project Charter (Tool)
- Defining Value: Voice Of the Customer (VOC) (Tool)
- High Level Process Map: SIPOC (Tool)
- Measure Phase – How to measure the current process
- Selecting Measures
- Data Collection Planning
- Operational Definitions
- Capturing Baseline Data
- Analyze Phase – How to identify the cause of the problem
- Process Analysis
- The Five Whys and The Fishbone Diagram (Tool)
- Pareto Charts (Tool)
- Develop a Hypothesis
- Improve Phase – How to implement and verify the solution
- Optimize Flow
- Mistake-Proofing: Poka-Yoke (Tool)
- Visual Management and 5S
- Control Phase – How to maintain the solution
- Process Control Plan (Tool)
- Monitoring and Response Plan (Tool)
- Documentation and Storyboard