macOS Support Essentials 10.13 Training

• How to effectively use macOS Sierra tools and resources to troubleshoot macOS High Sierra
• macOS High Sierra features and functionality, including how to find more information
• Everything that is essential to learn for Apple Certified Support Professional (ACSP) 10.13 certification

• Computer lab administrators
• People who provide technical support to Mac users

• Familiarity with macOS
• Basic computer navigation skills

Installation and Configuration

• Update, Upgrade, and Reinstall macOS High Sierra
• Set Up and Configure macOS
• Use the Command-Line Interface
• Use macOS Recovery

User Accounts

• Manage User Accounts
• Manage User Home Folders
• Manage macOS Security
• Manage Password Changes with Keychain Access

File Systems and Storage

• Manage File Systems and Storage
• Manage Encryption with FileVault
• Manage Permissions and Sharing

Data Management

• Use Hidden Items, Shortcuts, and File Archives
• Manage System Resources
• Use Metadata and Spotlight
• Manage Time Machine

Apps and Processes

• Install Apps
• Manage Documents
• Manage and Troubleshoot Apps

Network Configuration

• Manage Basic Network Settings
• Manage Advanced Network Settings
• Troubleshoot Network Issues

Network Services

• Manage Network Services
• Manage Host Sharing and the Personal Firewall

System Management

• Troubleshoot Peripherals
• Manage Printers and Scanners
• Troubleshoot Startup and System Issues