Certified Software Asset Manager (CSAM) Training

• Gain a comprehensive understanding of software asset management (SAM) principles, concepts, and best practices.
• Learn the importance of software license management and how to optimize software assets within an organization.
• Understand the legal and regulatory aspects of software asset management to ensure compliance with licensing agreements and avoid risks.
• Acquire knowledge of various SAM frameworks and industry standards, such as ISO 19770-1, to establish effective SAM processes.
• Develop skills in software inventory management, license optimization, and software usage tracking.
• Learn strategies for effective vendor management, including negotiation techniques, contract management, and maintaining vendor relationships.
• Understand the different types of software licenses and their implications on SAM practices.
   

• Recorded Videos After Training
• Digital Learning Material
• Course Completion Certificate
• 24x7 After Training Support

• IT Asset Managers
• Software Asset Managers
• IT Managers
• Compliance Managers
• IT Procurement Managers
• SAM Consultants
• IT Governance Professionals
• Licensing Specialists
• IT Auditors

• Basic understanding of IT asset management principles and concepts.
• Familiarity with software licensing models and terms.
• Knowledge of software procurement and contract management processes.
• Understanding of IT governance and compliance frameworks.
• Experience with software inventory management tools and practices.
• Familiarity with IT asset tracking and reporting.
• Basic knowledge of legal and regulatory aspects related to software licensing and compliance.
• Awareness of common software asset management challenges and industry trends.

• Multisoft Systems provides a globally recognized training certificate after successful completion of Certified Software Asset Manager (CSAM) Course.

Module 01: IT Asset Management (ITAM) Profession Introduction 

• International association of IT Asset Managers (IAITAM)
• 12 Key Process Areas (KPAs) in Certified Mobile Asset Management
• IT Asset Management as a Profession
• Exercises: Communication Styles Assessment & KPAs Assessment

Module 02: Communication Styles Assessment & KPAs Assessment Discussion

Module 03: Advocating for your IT Asset Management Program 

• Communication
• Education
• Policy Management

Module 04: Compliance Management 

• Using Software to the Letter of the Law
• You Don’t Own the Software; You Just Own the Right to Use it
• You Are Being Monitored

Module 05: Creating a Compliance Management Approach 

• How to prepare for a compliance event
• What documents are needed for compliance?
• Due diligence needed to build a compliance process
• Quiz: Compliance Requirements for Software

Module 06: Proactive versus Reactive Software Asset Management (SAM) 

• Adhoc and Chaotic SAM
• Audit Letters
• Responding to an Audit Letter
• Preparing for the Dreaded Audit Letter

Module 07: Software License Management 

• License Management Processes
• License Document Management
• License Types
• Quiz: Being Proactive

Module 08: Automation 

• Tools for SAM
• Enable Predictability in Outcomes
• Choosing the Right Tool
• What Tools Can Do You

Module 09: The Software Acquisition Best Practices 

• Starting with the Request
• Standards versus Non-standards
• More Acquisition Best Practice

Module 10: The Software Acquisition Process 

• Benefits of SAM
• Savings Opportunities
• Analytical SAM
• Exercise: How Does Software Get Into Your Organization?

Module 11: Exercise Review: How Does Software Get Into Your Organization?

Module 12: Why You Should Negotiate Your Software Purchases 

• Creating Terms Favorable to your Organization
• Setting the Legal Standard for Software
• What to do if You Can’t Negotiate

Module 13: Lawyers, Agreements and Terms

• Understanding License Agreements
• Must have Terms and Conditions
• Working with Lawyers

Module 14: Artifacts of IT Assets (AKA Documentation) 

• Why are documents so important?
• The Lifecycle of SAM Documents
• Documentation as an IT Asset
• Exercise: Where is Your Documentation?

Module 15: Exercise Discussion: Where is Your Documentation?

Module 16: Vendor Management 

• Vendor Management Processes
• Vendor Management Roles and Policies
• Advantages to Managing Your Vendors

Module 17: Managing Vendors and Hardware Role in SAM 

• Vendor Offerings and Removal
• What You and the Hardware Asset Manager Have in Common
• Collecting Feedback on Your Vendors

Module 18: Introduction to Project Management 

• Why Use Project Management with SAM
• Project Management Offices (PMO) and SAM
• Project Planning Approaches
• Quiz: Project Management