81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Training
Improve customer service productivity with 81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Training from Multisoft Systems covering agent workspaces, cases, knowledge, interactions, queues, routing, productivity tools and service workflows. Develop practical skills to empower service agents and deliver faster, more effective customer support.
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Instructor-Led Training Parameters
Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Customized Learning Schedule
- Doubt-Clearing Sessions
81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Training Course Overview
81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts training on the process of working with your customers with Microsoft Dynamics CRM 365, including resolution of customer complaints and service issues cost effectively. Moreover, the candidates would gain acquaintance in managing all related correspondence, documents, contacts and conversations. The candidates would get the better job opportunities in customer service field and get handsome wedges as well.
After attending training on Microsoft Dynamics 365 Customer Service, the candidates would be able to:
- Examine Service Level Agreements and how to create and manage them
- Utilize entitlement templates to create entitlements and understand how entitlements relate to cases, products, and service level agreements
- Utilize cases and queues to efficiently and quickly resolve customer complaints and service issues
- Analyze how to use relationship insights related to case management and quicker resolution times
- Define basic record types and business processes that are involved in the Customer Service module
Target audience
- Application Consultants
- Leadership and Technology Consultants
Prerequisites
The prerequisites for this course are as follows:
- Basic experience using Windows applications
- Knowledge of basic sales, marketing, and customer service roles in a business
- Itelligence of the common Microsoft Dynamics CRM record types
Instructor-led Training Live Online Classes
Suitable batches for you
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81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Training Course Content
1. Introduction to service Module
- Customer Scenarios
- Entities and Record Types
2. Case Management
- Cases
- Case Form
- Other Actions on Cases
- Case Lists and Views
- Search for Case Records
- Convert Activities to Cases
- Case Resolution Processes
- Case Routing Rules
- Record Creation and Update Rules
- Parent/Child Cases
- Merging Cases
3. Service Level Agreements
- What is an SLA?
- Standard SLA's
- Enhanced SLA's
- SLA's On Demand
4. Entitlements
- Entitlement
- Create Entitlement Templates
- Create Entitlements
- Entitlement Channels
- Associate Entitlement Channels
- Apply Entitlements to Cases
- Activate and Deactivate Entitlements
- Renew Entitlements
5. Queue Management
- Queue Management
- Queue Types
- Add Cases and Activities to Queues
- Queue Items
- Release and Remove Queue Items
- Queue Item Details
- Case Routings
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Agent Enablement in Microsoft Dynamics Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
Agent Enablement in Microsoft Dynamics Corporate Training
Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.
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Customized Training
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360º Learning Solution
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Learning Assessment
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Why 81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Training for Your Professional Growth
Strengthen your professional capabilities with practical learning, industry-relevant knowledge, and skills applicable to real-world business and technology environments.
Industry-Relevant Skills
Gain knowledge aligned with current industry practices, technologies, processes, and professional requirements.
Practical Learning
Understand concepts through practical scenarios, instructor-led discussions, exercises, and use cases.
Enhanced Professional Capability
Strengthen your ability to work confidently with relevant tools, workflows, platforms, and business processes.
Broader Career Opportunities
Add valuable capabilities to your profile and explore opportunities across relevant roles, projects, and industries.
Adapt to Changing Technologies
Stay familiar with evolving technologies, methodologies, and practices shaping modern enterprise environments.
Professional Recognition
Demonstrate your training achievement with a course completion certificate from Multisoft Systems.
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- Course ID & Course Name
- Certificate with Date of Issuance
- Name and Digital Signature of the Awardee
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Instructor-Led Learning
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Learning Resources
Resources that support revision and continued learning.
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Recognition after successful course completion.
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Multisoft Systems combines guided learning, practical exposure, flexible delivery, learner support, and structured resources to create a more complete training experience.
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19+ Years Experienced
Our Agent Enablement in Microsoft Dynamics Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3950+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
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