Microsoft Dynamics CRM 2016 Customization and Configuration Training

  • Overview
  • Course Content
  • Drop us a Query

CRM 2016 is fast emerging as one of the most utilized Customer Relationship Management tool across organizations and industries. An efficient platform for meeting the business requirement, the tool helps in exploring and evaluating teams’ particular needs and manage the tasks accordingly.

The Microsoft® Dynamics CRM 2016 Customization and Configuration training course from Multisoft Systems helps learners build their knowledge and skills on customizing and configuring Microsoft® Dynamics CRM platform. The Dynamics CRM 2016 training is imparted by expert trainer, and includes latest course curriculum and hands-on training on state-of-the-art lab.

The aspirants will explore comprehensive fundamentals and concepts by undergoing the Microsoft® Dynamics CRM 2016 certification training program in customization and configuration:

  • Configuring Emails
  • Manage Teams
  • Define Permissions and Privileges
  • Manage Security Hierarchy
  • Configure Entity Mapping
  • Create Managed and Unmanaged Solutions
  • Use Views and Virtualizations
  • Understand Business Process Flows
Target audience

The Microsoft® Dynamics CRM 2016 Customization and Configuration training is ideal for:

  • Implementation Consultants
  • Technical Support
  • System Administrators

Functional knowledge of CRM, CRM 2016 Installation, CRM 2016 Applications, Windows Server, SQL Server, Networking, Exchange, and Outlook.


After being trained in the above skills, to get the official Microsoft Dynamics certification, you can attempt for exam MB2-712.

1. Configure Microsoft Dynamics CRM

  •  Configure Dynamics CRM settings
  •  Manage Dynamics CRM security

2. Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields

  •  Manage Dynamics CRM entities
  •  Configure field customizations
  •  Implement entity relationships

3. Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations

  •  Create and manage Dynamics CRM solutions
  •  Customize Dynamics CRM forms
  •  Implement Dynamics CRM views and visualizations

4. Implement business rules, workflows, and business process flows

  •  Implement and manage business rules
  •  Implement and manage workflows, dialogs, and custom actions
  •  Implement and manage business process flows


A Few Things You'll Love!

What Attendees are Saying


+91 9810306956

Available 24x7


Hi there 👋

How can I help you?
Chat with Us