SAP C4C Training

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SAP C4C training from Multisoft Systems offers deep understanding on how to align the organization around the customer. SAP Cloud for Customer (C4C) is one step advance than SAP CRM module and offers robust solutions for Sales, Service, and Social Engagement. SAP C4C training imparts the knowledge and skills to harness the power of the end-to-end enterprise, manage leads and deliver data integration solutions. On inculcating the C4C skills, the candidates can also appear for the SAP C4C certification exam. Getting detailed insight in a project environment under the guidance of the domain expert and hands-on session will help the learners to effectively manage CRM and thus win today’s empowered customers.

By the end of the SAP Cloud for Customer training, the candidates will exhibit the following skills:

  • Understand the modules, features, benefits, and scope of C4C
  • Learn how to implement, configure, and migrate data for C4C
  • Describe the end-to-end sales process flow
  • Illustrate the process of creating contacts, leads, and activities
  • Define business rules and user access management
  • Work on outlook integration
Target audience
  • SAP consultants
  • SAP professionals
  • Freshers interested to learn SAP C4C
Prerequisites
  • Candidates should have their own C4C Tenant/ other systems, and resources for training purpose
  • Candidates should make all arrangements for remote sessions, and must have access to a high-speed internet connection
  • C4C Introduction
  • C4C Modules
  • C4C Features & Benefits
  • C4C Implementation Methodology
  • C4C Scoping Overview
  • C4C Configuration Overview
  • C4C Data Migration Overview
  • Organization Model Overview
  • C4C Sales & Marketing (Overview)
  • Sample creation of Account/Contacts
  • Sample creation of Leads/Opportunity/Activities
  • End to End Sales Process Flow Overview
  • Overview of User & Access Management
  • Business Roles
  • Overview of Administration
  • Mobility Enablement
  • Outlook Integration
  • Sample Demo

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