C4H320- SAP Commerce Cloud Business User Training

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  • Course Content
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Multisoft Systems has come up with SAP Commerce Cloud Business User Training. This course is designed to help the aspirants in learning SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-around view of the software. The aspirants of SAP Commerce Cloud Business User Training are supposed to carry a fundamental understanding of web technologies and e-commerce concepts.

Our offered course, which is valid for both the on-premise and cloud version of SAP Commerce, is featured with demonstrations and hands-on exercises. It will teach you the techniques of describing SAP Commerce Cloud features and user interfaces from a functional perspective. You will be able to work with product content management, web content management, cart features, checkout types, order cancellations, and refund policies in its successful completion. It is ideal for the project managers, business stakeholders, functional consultants, business analysts key users, QA managers, and testers.

In its successful completion, you will learn:
  • How to describe and identify SAP Commerce Cloud features?
  • How to describe and identify user interfaces from a functional perspective?
  • How to work with product content management?
  • How to work with web content management?
  • How to work with cart features and checkout types?
  • How to deal with order cancellations and returns?
  • How to work with Catalog, Pricing & Stock?
C4H320- SAP Commerce Cloud Business User Online Training
  • 32 Hrs. Instructor-led Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support
Target Audience
  • Project managers
  • Functional consultants
  • Business stakeholders
  • Business analysts Key users
  • End users
  • QA managers
  • Testers
Course Prerequisites
  • Fundamental understanding of web technologies and e-commerce concepts
Certification
  • Multisoft Systems will provide you with a training completion certificate after completing the SAP Commerce Cloud Business User (C4H320) Training.

Module 1: Introduction

Module 2: Overview

  • Major Modules and Accelerators
  • Business and Administration Tools

Module 3: Product Content Management

  • Catalogs and Products
  • Media Management
  • Exercise: PCM

Module 4: Web Content Management

  • CMS Overview
  • Hands on exercise: SmartEdit
  • Personalization
  • Exercise: Personalization
  • Spartacus

Module 5: Commerce

  • Search
  • Exercise: Search
  • Pricing
  • Cart Features and Checkout Types
  • Promotions and Coupons
  • Exercise: Promotions & Coupons

Module 6: Orders

  • Payment
  • Basic OM Related Features
  • Order Management Services Module

Module 7: Customer Support

  • Customer Management
  • Customer Cart
  • Order Cancellations and Returns
  • Customer Service Module
  • Exercise: Customer Support

Module 8: B2B Commerce

  • Account Management
  • Organization Management
  • Catalog, Pricing & Stock
  • Ordering & Checkout
  • PunchOut Support
  • Exercise: B2B Commerce

Module 9: Integration

  • General Integration Tools
  • SAP Integrations

Module 10: Essential Foundation

  • Architecture
  • Security
  • Automation (Cronjobs)
  • Validation Framework
  • ImpEx
  • Workflows & Collaboration
  • Exercise: Workflow

Module 11: Good to Know

  • Licensing and Versioning
  • Deployment & Maintenance
  • CX Works
  • Webography
  • SAP Commerce Cloud
  • SAP Upscale
  • Industry-Specific Accelerators
  • Container Support
  • GDPR

Module 12: Additional Reading: Business Analyst
 

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