C4H510 SAP Service Cloud Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

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C4H510 SAP Service Cloud Training Course Overview

Master the intricacies of the SAP Service Cloud with Multisoft Systems. Dive deep into service-centric solutions, enhance customer experiences, and empower your enterprise with seamless integrations. Enroll now to transform your service delivery!

Multisoft Systems presents its comprehensive course on C4H510 SAP Service Cloud, meticulously designed for professionals eager to dive deep into the realm of SAP's Service Cloud solutions. The curriculum takes participants on a journey through the core functionalities and advanced features of SAP Service Cloud, providing a robust foundation for customer service excellence. Learners will delve into the platform's architecture, discovering how to efficiently manage customer interactions, service tickets, and complaints. Modules explore real-time analytics, enabling participants to harness actionable insights for continuous service improvement. Furthermore, hands-on exercises will immerse participants in real-world scenarios, equipping them with the skills to seamlessly integrate SAP Service Cloud into diverse business environments.

Multisoft ensures that each module is delivered by seasoned industry experts, providing both theoretical and practical insights. This course not only offers a deep dive into technical aspects but also instills best practices to optimize customer service processes using the SAP Service Cloud platform. On completion, participants will be well-prepared to implement, customize, and oversee SAP Service Cloud deployments, ensuring that businesses deliver unparalleled customer service experiences.

C4H510 SAP Service Cloud Course Objective
  • Understand the core concepts of the SAP Service Cloud solution.
  • Gain proficiency in setting up and configuring the SAP Service Cloud environment.
  • Dive deep into ticket management and service request workflows.
  • Grasp the principles of SAP Cloud for Customer (C4C) integration with other SAP solutions.
  • Understand the functionalities of the Service Analytics and Reporting module.
  • Learn best practices for user management, roles, and authorization in SAP Service Cloud.
C4H510 SAP Service Cloud Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • 24x7 After Training Support
Target Audience
  • SAP consultants specializing in service management
  • IT professionals working with SAP CRM software
  • Sales and customer service managers utilizing SAP platforms
  • Professionals seeking to enhance their knowledge of cloud-based tools
  • Existing SAP Service Cloud users aiming to maximize proficiency
C4H510 SAP Service Cloud Course Prerequisites
  • Knowledge in CRM processes and practices
  • Familiarity with SAP and its software suite, including SAP CX Solutions
  • Prior experience working with SAP Service Cloud
  • Comprehensive understanding of cloud technology
C4H510 SAP Service Cloud Course Certification
  • Multisoft Systems provides a globally recognized training certificate after successful completion of C4H510 SAP Service Cloud certification course.

C4H510 SAP Service Cloud Training Course Content

Module 1: Introduction to SAP Service Cloud 

  • Overview of SAP Service Cloud 
  • Navigation and Administration

Module 2: Communication Channels

  • Service Cloud Communication Channels
  • Channel: E-Mail
  • Channel: Phone
  • Interaction Center - Agent Desktop (Add on)

Module 3: Service Levels, Categories and Work Distribution

  • Explaining Service Levels, Categories and Work Distributions

Module 4: Knowledge Base

  • Understanding Knowledge Base Functionality in Service Tickets

Module 5: Registered Products and Installed Base 

  • Explaining Registered Products and Installed Bases

Module 6: Warranty Management

  • Explaining Warranty Management in Tickets

Module 7: Maintenance Plans

  • Explaining Maintenance Plans in Tickets

Module 8: Time Recording in Ticket Management

  • Explaining the Role of Time Recording in Tickets and the Related Field Service Process

Module 9: Contracts

  • Understanding Service Contracts in SAP Service Cloud

Module 10: Templates and Reporting

  • Explaining Response Templates and Their Determination in Tickets

Module 11: Ticket Hierarchies

  • Creating and Managing Ticket Hierarchies in SAP Service Cloud

Module 12: Integration

  • Overview of SAP Service Cloud Integration
  • SAP Service Cloud Work Ticket Integration with S/4HANA
  • Integration with FSM (Field Service Management)
  • Integration with Success Factors Employee Central
  • Integration with SAP Commerce Cloud

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Free C4H510 SAP Service Cloud Training Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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C4H510 SAP Service Cloud Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.


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Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :

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  • Course ID & Course Name
  • Certificate with Date of Issuance
  • Name and Digital Signature of the Awardee
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