HDI Problem Management Professional Training

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Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

HDI Problem Management Professional Training Course Overview

The HDI Problem Management Professional Certification enhances the vision of the professionals on handling the project management issues. The training not only helps to understand the course modules to score well in the exam, but helps to understand the responsibilities of problem management professionals such as: assisting with the planning and implementation of the problem management process; moreover, it insights on how to perform reactive and proactive problem management, how to investigate and diagnose the problems, what is coordinating and/or executing root cause analysis, etc.

The objective of the HDI Problem Management Professional Course is to:

  • Provides hands-on experience on the HDI Problem Management Professional Certification Standard, which is based on the concepts, principles, as well as the best practices found in various ITSM frameworks, including ITIL, ISO/IEC 20000, and COBIT
  • Develop the insight of the candidates on on dealing with the problem management, in a technical, managerial, or operational role
  • Understand the relationships between knowledge management, known errors, and workarounds
  • How to create a problem management road map and use it in the organization later?
  • What is the importance of detection, prioritization, and categorization?
  • What are the Problem management process relationships?
  • What are the critical success factors and the key performance indicators for problem management?
  • Understanding the methodologies for conducting root cause analysis
  • What are the methods for investigation and diagnosis?
  • What are the roles and responsibilities of the problem management professional?
Target audience
  • Individuals who are preparing for the HDI Problem Management Professional certification exam
  • Individuals who are working or plan to work within problem management, whether in a technical, managerial, or operational role
Prerequisites

There is no prerequisite for joining HDI Problem Management Professional Training.

Instructor-led Training Live Online Classes

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May, 2024 Weekdays Mon-Fri Enquire Now
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Jun, 2024 Weekdays Mon-Fri Enquire Now
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HDI Problem Management Professional Training Course Content

1. IT Service Management

  • IT Service Management
  • Functions and Processes

2. Service Restoration Overview

  • Service Restoration
  • Service Restoration Processes
  • Incident and Problem Management
  • Common Process Activities

3. Problem Management

  • Problem Management Overview
  • Detection and Categorization
  • Investigation and Diagnosis
  • Resolution
  • Closure
  • Major Problem Review

4. Roles and Responsibilities

  • Primary Problem Management Roles
  • Complementary Roles
  • Responsibility, Accountability, Consulted, and Informed Model

5. Relationships

  • Relationship to ITSM Processes
  • Relationship to ITSM Functions

6. Root Cause Analysis (RCA) Techniques

  • Simple RCA Techniques
  • More Complex RCA Techniques

7. Measuring Problem Management

  • Metrics
  • Common Problem Management Process Metrics

8. Problem Management Road Map

  • Road Map
  • Process Maturity Assessment
  • Process Assessment Report
  • Establishing the Target Maturity Level
  • Creating the Improvement Plan
  • Problem Management Challenges

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HDI Problem Management Professional Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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HDI Problem Management Professional Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.


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