SAP S4 HANA Customer Relationship Management (CRM ) Training Online Course
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Instructor-Led Training Parameters
Course Highlights
- Instructor-led Online Training
- Project Based Learning
- Certified & Experienced Trainers
- Course Completion Certificate
- Customized Learning Schedule
- Doubt-Clearing Sessions
SAP S4 HANA Customer Relationship Management (CRM ) Training Online Course Course Overview
Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support
CRM systems for marketing track and measure campaigns over multiple channels, such as email, search, social media, telephone and direct mail. These systems track clicks, responses, leads and deals.
CRM systems can be used to create, assign and manage requests made by customers, such as call center software which helps direct customers to agents. CRM software can also be used to identify and reward loyal customers over a period of time.
SAP S/4HANA Customer Relationship Management (CRM) Training by Multisoft Systems is designed to help professionals master customer-centric business processes using SAP S/4HANA. This course focuses on managing customer interactions, sales processes, service operations, and marketing strategies within an integrated ERP environment.
The training begins with the fundamentals of CRM in SAP S/4HANA, including business partner management, customer master data, and organizational structures. Participants will learn how to manage leads, opportunities, quotations, and sales orders while gaining insights into customer lifecycle management. The course also covers service management processes such as service requests, contracts, and complaint handling.
Advanced modules include integration with SAP modules like Sales and Distribution (SD), Marketing, and Customer Service, along with analytics and reporting capabilities. Learners will explore how real-time data and automation enhance customer experience and improve business decision-making.
Delivered by experienced trainers, this program emphasizes practical scenarios, system navigation, and hands-on exercises. By the end of the training, participants will be capable of implementing and managing CRM processes in SAP S/4HANA, making them valuable assets in sales, customer service, and business operations roles.
Instructor-led Training Live Online Classes
Suitable batches for you
| Jul, 2026 | Weekdays | Mon-Fri | Enquire Now |
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| Aug, 2026 | Weekdays | Mon-Fri | Enquire Now |
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SAP S4 HANA Customer Relationship Management (CRM ) Training Online Course Course Content
Customer Relationship Management Course Outline
- Web Client User Interface
- Role Concept
- Enhancing and Customizing the Navigation Bar
- Enhancing and Customizing the Work Area
- Application Integration and Authorization
- Integrating Office Applications
- Web Client UI Framework
- UI Component Architecture
- Creating Configurable Views and Pages
- UI Component Enhancement Concept
- Generic Interaction Layer – GenIL
- Business Object Layer — BOL
- Assignments / Mini Projects
Request for Enquiry
SAP Implementation, Migration & Support Experts
End-to-end SAP services across transformation, BTP, HANA, cloud, migrations and managed operations.
S/4HANA Transformation
Greenfield, Brownfield and Selective Data Transition to S/4HANA with readiness assessments, conversion planning and smooth business cutover.
- Greenfield Implementation
- Brownfield System Conversion
- Selective Data Transition
- S/4HANA Readiness Assessment
SAP BTP & Integration
Integration Suite, side-by-side extensions, Build Apps, automation and analytics on a clean-core model for modern SAP landscapes.
- BTP Foundation Setup
- Integration Suite
- Extension & Clean Core
- Data & Analytics
HANA & Database
HANA administration, performance tuning, tenant management, backup, recovery and HA/DR design to keep the SAP core stable and fast.
- HANA Administration
- Performance & Tuning
- HA/DR Design & Build
- Backup, Recovery & Refresh
Cloud & Infrastructure
RISE with SAP, hyperscaler landing zones, sizing, monitoring, security, IaC and FinOps for scalable SAP cloud operations.
- RISE with SAP Advisory
- Hyperscaler Landing Zone
- Sizing & Capacity Planning
- Monitoring & FinOps
Migrations & Upgrades
Low-risk SAP migrations, OS/DB moves, release upgrades, Unicode conversion and datacenter relocation with rehearsed cutovers.
- OS/DB Migration
- Release & EHP Upgrades
- Unicode Conversion
- Datacenter / Cloud Migration
Managed Services / AMS
24×7 L1–L3 SAP support, Basis operations, incident management, system refresh and continuous improvement under SLA governance.
- Application Management L1–L3
- Basis Operations
- System Refresh
- Continuous Improvement
SAP CRM Training (MCQ) Assessment
This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some Multisoft Assessment Features :
- User-friendly interface for easy navigation
- Secure login and authentication measures to protect data
- Automated scoring and grading to save time
- Time limits and countdown timers to manage duration.
SAP CRM Corporate Training
Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.
Global Clients
Customized Training
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Expert
Mentors
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
360º Learning Solution
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
Learning Assessment
Be it schedule, duration or course material, you can entirely customize the trainings depending on the learning requirements
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Certification Training Achievements: Recognizing Professional Expertise
Multisoft Systems is the “one-top learning platform” for everyone. Get trained with certified industry experts and receive a globally-recognized training certificate. Some Multisoft Training Certificate Features :
- Globally recognized certificate
- Course ID & Course Name
- Certificate with Date of Issuance
- Name and Digital Signature of the Awardee
SAP S4 HANA Customer Relationship Management (CRM ) Training Online Course Trainer Profile
19+ Years Experienced
Our SAP CRM Corporate & Certification Program trainers bring 13+ years of proven industry expertise, delivering practical insights aligned with real project environments.
Trained 3950+ Professionals
Our expert trainers have successfully trained 3350+ professionals through structured, real-time training programs designed for industry readiness and career growth.
Certified Experts & Real-Time Project Learning
Build strong practical skills through live project-based training sessions led by certified industry experts with real-world experience.
Hands-on Learning Approach
Gain practical exposure through real-time scenarios, industry case studies, and hands-on assignments that simulate actual project challenges.
Certification Training Guidance
Receive expert support to prepare effectively, practice strategically, and confidently achieve globally recognized certification success.
Customized Training Delivery
Flexible training approach tailored to individual learning goals, skill levels, and evolving industry requirements for maximum effectiveness.
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Our clients love working with us! They appreciate our expertise, excellent communication, and exceptional results. Trustworthy partners for business success.
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